Video Playback Speed

Dear TELUS Product & Customer Experience Team,

I am writing to formally request the addition of adjustable playback speed (e.g., 1.25×, 1.5×, 2×) for TELUS On Demand content and recorded programming on the TELUS TV+ Android TV platform.

Playback speed control is now a standard feature across most modern streaming platforms and digital media applications. Many customers, including myself, have become accustomed to watching content at increased speeds for reasons including time efficiency, focus optimization, and accessibility.

For individuals with ADHD and other neurodivergent conditions, the ability to adjust playback speed is not simply a convenience — it meaningfully improves engagement and comprehension. Currently, TELUS TV+ does not offer this capability, which creates an inconsistent experience compared to other digital platforms.

I believe introducing playback speed control would:

• Improve accessibility and inclusivity

• Modernize the TELUS TV+ platform

• Increase customer satisfaction and retention

• Align TELUS with evolving industry standards

This feature does not alter content ownership or licensing; it simply provides user-side playback flexibility that is already widely implemented elsewhere.

I strongly encourage TELUS to consider adding playback speed options within the player interface for On Demand and recorded content.

Thank you for your consideration. I look forward to seeing continued innovation on the TELUS TV+ platform.

Sincerely,