Forum Discussion
Wifi asking for sign in
My wifi started asking me to sign in all of a sudden but I am unable to do so. The sign in link takes me to an unavailable page for order.fiber.telus.com.
I've never had to sign in to use my wifi before and restarting the modem did nothing.
Can someone please help me to get this working properly again?
3 Replies
TELUS_SupportOfficial Support Team
That’s definitely a weird one your WiFi shouldn't be asking for a "sign-in" like that. It sounds like a captive portal glitch or a quick config issue. Could you try these quick steps?
1. Forget the network on your device and then reconnect.
2. Check other devices to see if they’re hitting the same wall.
3. Hard reset the modem: Hold the reset button on the back for 10–15 seconds.
I've tried all this and still got the sign in. I get the WiFi sign in request on all devices.
It's been 2 days since this has been happening.
- TELUS_Support
Since those steps didn't clear things up, we will send you a PM right now so we can take a closer look at what is going on with the connection.
