Forum Discussion

kvsrk's avatar
kvsrk
Neighbour
22 days ago

Account deactivated while on international trip. Need urgent help!!

I’m traveling internationally due to personal reasons and cannot return to Canada until a couple months. So my rental home now has a new tenant who seemed to have activated a new Telus home service. Telus without any intimation deactivated my account and sent me an email to return equipment. I need to be able to use the Telus internet when I get back and don’t mind paying monthly charges towards service although I’m not using . Now Telus says it will slap a fee up to $300 if I don’t return the equipment and that concerns me since I cannot travel to Canada immediately. I need help! Please! 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there, can you send us a private message and we will do our best to help.