Forum Discussion
Equipment returned but still got charged
As the title states, was told the credits on my closed home service will be refunded after 2 billing cycle, now at the cycle when the credits should be refunded a charge appear stating that the equipment was not returned when it was sent back and confirmed received via Canada Post months ago.
Using the live agent or submitting a dispute ticket doesn't work as it seems like the account have already been flagged as inactive. Can't help but think this is some slimy tactics to not credit back what was on the account?
1 Reply
TELUS_SupportOfficial Support Team
Hey, we hear you and that's definitely frustrating when you've already returned the equipment. We'll send you a PM so we can look into this and get it sorted out for you.
