Problem with the terms & conditions on the My Telus app
I use the My Telus app for 2-factor authentication on my Telus.com account. After an update the app is prompting me to accept the terms and conditions, and I have a question about clause 28 Indemnification. It says that I'm on the hook for Telus' expenses if anyone makes a claim against Telus around using the service. That's it. It's not limited to my own behaviour on the app, it just says any claim. Am I reading that right?
Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
Falling short on my home services arrangement, how can I prevent service cancellation?
Hi, so the other day I had to extend my payment arrangement for my home services by 4 days, I was owing $636 on the arrangement by Jan 3, but because I had the due date extended to Jan 7th the entire owing amount and not just the overdue amount became due pushing my amount owing by Jan 7th to $857. Now that I am looking at my finances it is not possible for me to make the entire $857 payment by the 7th. I'm going to fall at least $50 short once my mortgage and other automatic bills come out and I'm not too sure what to do. I cant afford to have my services disconnected.How to Return TELUS Residential Equipment
Follow these steps to return unused TELUS equipment after moving, cancelling, or upgrading services. Return Process Contact a TELUS representative to initiate the return Wait for an email from Purolator (check your spam folder) Prepare the equipment: Pack all items securely in a box Include remotes and cables Attach the shipping label: Print the postage-paid waybill from the Purolator email Securely attach it to the box Drop off the package at the nearest Purolator shipping centre If You Don't Have a Printer Follow steps 1-3 of the return process Take the unpacked box to a Purolator location Staff will print and attach the waybill for you What to Include in Your Return Main equipment (e.g., modem, TV box) All associated remotes Power cables Connection cables Important Notes Keep the tracking information for your records Ensure all items are included to avoid additional charges Return promptly to prevent late fees When to Contact TELUS Contact TELUS support if: You haven't received a Purolator email within 5 business days You're unsure which equipment needs to be returned You have questions about potential fees or charges You need alternative return options For detailed instructions and a complete list of returnable items, visit the TELUS returns page. FR version
Telus call
Hello, I just received a call from someone claiming customer support and offered me the same plan I am using at cheaper cost and asking for payment, this is the website they are leading me to https://www.support-wiz.com/Telus-Technical-Support.html i just need a confirmation is this really Telus? i am very much afraid, am I dealing with right people?Complaint Regarding Ads Added to Included Stingray Music Service
I am writing to formally complain about the recent change to the Stingray Music service that is included with my TELUS Internet and TV subscription. Stingray Music has long been advertised by TELUS as an included, value-added service. I was therefore extremely disappointed to discover that Stingray has now introduced advertising into its mobile app and is charging an additional $3.99 per month plus tax to remove those ads. In effect, a service that TELUS promotes as “included” has been downgraded unless customers agree to pay an extra recurring fee. This is not an enhancement, it is a reduction in service quality. TELUS customers are now being asked to pay more simply to maintain the experience that previously came standard. That is unacceptable and reflects poorly on TELUS, regardless of whether the decision originated with Stingray or a third-party partner. As the company bundling and promoting this service, TELUS bears responsibility for ensuring that included offerings retain their advertised value. Allowing a partner to insert ads and upsell customers undermines trust and creates the impression that TELUS is complicit in a bait-and-switch approach to bundled services. I expect TELUS to address this issue directly, either by ensuring ad-free Stingray access remains included for TELUS subscribers or by clearly disclosing that the service is no longer fully included. Customers should not be penalized with additional fees to restore functionality that was already paid for through their subscription. I would appreciate a clear response outlining TELUS’s position on this matter and what steps, if any, are being taken to protect customers from further erosion of included services.Fighting with Telus for a week has been a nightmare
I have been fighting with Telus for a week I upgraded a phone. I'm supposed to pay $68.85 for easy payment left owing on contract. $37.50 for the remaining discount portion. Plus $310 bring it back and then the new phone I got was an iPhone 17 tax is on that was $161.59 as the phone was $1,469 our tax rate is 11% my phone plan is $101 plus tax please look at this bill and tell me where you can see the issues. I have talked to four different people and all them said the bills correct. My calculation show a few errors please let me know you guys' thoughts. If there is a way to post pictures would be nice let me know and I'll post pictures of my bill
Equipment returned but still got charged
As the title states, was told the credits on my closed home service will be refunded after 2 billing cycle, now at the cycle when the credits should be refunded a charge appear stating that the equipment was not returned when it was sent back and confirmed received via Canada Post months ago. Using the live agent or submitting a dispute ticket doesn't work as it seems like the account have already been flagged as inactive. Can't help but think this is some slimy tactics to not credit back what was on the account?CNBC channel 806 showing CNBC World instead of Squawk Box.
Same problem this morning "CNBC channel 806 showing CNBC World instead of Squawk Box". I submitted a ticket yesterday (10464585), was told I would get a follow-up email from support, never received it. I am paying an added fee for this channel and its not working, Roger's is so its a TELUS issue. Dec 16/25: The channel doesn't match the guide listing. I checked the live CNBC audio feed and its broadcasting Squawk Box.
