Prevent Accidental Roaming Charges

Mobile devices automatically connect to the strongest available network signal. Near international borders, particularly along the U.S.-Canada boundary, your phone may connect to foreign towers and trigger roaming charges for services normally included in your plan.

Disable Automatic Network Selection

iPhone or iPad

1. Open Settings
2. Tap "Cellular"
3. Select "Network Selection"
4. Turn off "Automatic" to start a network scan
5. Select "TELUS" from the available networks list

Android Devices

1. Open Settings
2. Select "Network & Internet"
3. Tap "SIMs"
4. Uncheck "Automatically select network"
5. Wait for the network scan to complete, then tap "TELUS"

Turn Off Data Roaming

iPhone or iPad

1. Open Settings
2. Select "Cellular"
3. Tap "Cellular Data Options"
4. Switch "Data Roaming" to off

Android Devices

1. Open Settings
2. Select "Network & Internet"
3. Tap "SIMs"
4. Switch "Roaming" to off

When to Re-Enable These Settings

Enable automatic network selection and data roaming when traveling internationally if you want to use TELUS Easy Roam or other roaming services. Your device needs these features active to connect to foreign networks.

Reapply these settings after device resets, network settings resets, switching to a new phone, or installing software updates. Updates may restore default network selection preferences.