Forum Discussion
Problem with the terms & conditions on the My Telus app
I use the My Telus app for 2-factor authentication on my Telus.com account. After an update the app is prompting me to accept the terms and conditions, and I have a question about clause 28 Indemnification. It says that I'm on the hook for Telus' expenses if anyone makes a claim against Telus around using the service. That's it. It's not limited to my own behaviour on the app, it just says any claim. Am I reading that right?
3 Replies
TELUS_SupportOfficial Support Team
Hi p00pzki, this clause generally aims to protect TELUS from any legal claims or liabilities that may arise from the misuse of the service. It would primarily pertain to your actions or misuse of the app.
Thank you very much for the reply. I appreciate your explanation, but the Indemnification clause in the terms is very broad and at face value it leaves the user open to huge liability. It makes me uncomfortable and I won't be using the app.
- TELUS_Support
For sure! We understand your concern and appreciate the feedback.
