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allec's avatar
allec
Organizer
5 years ago
Solved

Email problem

I use a third party email service because it offers much better spam detection, and I am having a problem with this new Gmail platform. Gmail changes the From: address from the address I supply to the "telus.net" address. Most email servers use the Return Address, but when a Gmail user replies to one of my emails, it uses the From: address. The reply email gets sent directly to my Telus address instead of the third party address. Because of the way Gmail handles POP3, I had to configure the third party service to forward email to 2 separate accounts, so emails replied to through Gmail never get sent to the second account. I have Gmail configured to use the Return address I supply, but that does not help with Gmail users. Does anyone have a way around this problem? J.A. Coutts
  • Found this mentioned relating to gmail:

     

    If the "From" address is either the same as the "To" address, or is configured in GMail Settings as one of the 'Send As...' accounts, Gmail replies to the "To" address instead of the "Reply-To" address. An easy workaround is to specify a non-Gmail "From" address

     

    You should be able to set up an additional From address:

     

    Send emails from a different address or alias - Gmail Help (google.com)

     

6 Replies

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Why not use the SMTP server of the 3rd party email supplier?

    • allec's avatar
      allec
      Organizer

      That would be the logical solution, and i would gladly dump Gmail and all its arbitrary restrictions. Unfortunately my email client only supports TLS 1.3, and my third party supplier does not yet support TLS 1.3.

      J.A. Coutts

    • allec's avatar
      allec
      Organizer

      That is already set up. The problem is that only Gmail itself doesn't use the Return or Reply-to address. It uses the From: address instead.

      J.A. Coutts

      • FuzzyLogic's avatar
        FuzzyLogic
        Icon for Community Power User rankCommunity Power User

        Found this mentioned relating to gmail:

         

        If the "From" address is either the same as the "To" address, or is configured in GMail Settings as one of the 'Send As...' accounts, Gmail replies to the "To" address instead of the "Reply-To" address. An easy workaround is to specify a non-Gmail "From" address

         

        You should be able to set up an additional From address:

         

        Send emails from a different address or alias - Gmail Help (google.com)