Two Times Technician has Failed to Show for PureFiber Installation

As noted by others, Telus installed Fibre in my neighborhood and representatives came around to sign people up for the service or at least have the cable run up to the house, which I agreed to.  The line was run to the house to a new box on the side of the house.   A representative came around asking about signing up and I agreed and a install date of July 29, 2026 with a window of 4 to 7 was agreed upon.   They did call on the 29th as the technician had an emergency and a new appointment was made for August 3rd, 2026 for the same 4 to 7 window.    No technician showed up or called to reschedule.   I called Telus Support and all they said was they were sorry to here that and scheduled another appointment for August 7th, 2026 for the same window of 4 to 7.    Once again I waited and no call and no technician showed up.   I was sitting upstairs the whole time and no one show.

This has left me frustrated and questioning my decision and at this point I my just cancel it altogether.   

Telus needs to do better.