Telus Internet cancellation nightmare: still no resolution!

I’m posting another update here because, true to form, Telus has dropped the ball yet again.

I was assured that Cammy, a manager at Telus, would reach out to me directly on April 1st to finally get my service disconnected properly and arrange the return shipping for the equipment. Well, April 1st has come and gone, and big surprise—absolutely zero follow-up or phone call.

I am completely fed up with how difficult and exhausting it has been just to close out this account. First, a loyalty agent cancels my service without my authorization. Then, I am told I have to pay over $200 in early termination fees for moving to an area where Telus can't even provide service - completely contradicting what the sales rep told me when I signed up. And now, management cannot even be bothered to call me back when they specifically schedule a time to do so.

Can a forum moderator or someone with actual authority please step in and deal with this? I am tired of being passed around, lied to, and ignored.

I just want this nightmare over with. What do I actually have to do to get some real customer service here?