Forum Discussion
Falling short on my home services arrangement, how can I prevent service cancellation?
Hi, so the other day I had to extend my payment arrangement for my home services by 4 days, I was owing $636 on the arrangement by Jan 3, but because I had the due date extended to Jan 7th the entire owing amount and not just the overdue amount became due pushing my amount owing by Jan 7th to $857. Now that I am looking at my finances it is not possible for me to make the entire $857 payment by the 7th. I'm going to fall at least $50 short once my mortgage and other automatic bills come out and I'm not too sure what to do. I cant afford to have my services disconnected.
3 Replies
TELUS_SupportOfficial Support Team
Understandably a challenging situation to be in Haleyorr, have you tried adjusting your payment arrangements via your online account?
Is there a way I can adjust my payment arrangement via my online account? I am able to pay the overdue $50 by Jan 21 but just need an extension til that date
- TELUS_Support
For sure, check out the guide at https://www.telus.com/en/support/article/set-up-and-manage-preauthorized-payments for steps on how to change/adjust payment arrangements.
