Forum Discussion
Lagging channel changing +... on Optik TV
Anyone else experiencing a 7+ second lag when changing channels, switching between apps and other such functions.
It's also accompanied by a blank screen with a green rotating circle in the bottom right corner.
Appears to have started and become a regular pain over last few weeks.
11 Replies
See below a Telus AI ( Automatic Idiot) response to my post a few days back...nice f'in try! Onto the next prior to my contact renewal...Au revoir!
Here's a tip...put more effort into providing a quality product in the space you (are trying to) compete in!
Your topic recently received 6 replies on TELUS Neighbourhood. If you got the answer you needed, mark it as the accepted solution.
Over and done!!!
Just spit balling, perhaps hardware issue with Internet feed (i.e) modem and booster ancillary equipment too tired.
Fortunate 😉
And just for clarity for any Telus Support reader...every remote function lags...previous, back button, guide functions, ch up,/down, etc...literally ever time you press a button inevitably there's a 7+ second delay.
No issues on my Arris 4K box with lag.
TELUS_SupportOfficial Support Team
Hey Optikal_Speak - Is the issue still happening? What sort of troubleshooting have you done so far?
Yes issue is ongoing.
I have (3) boxes. Tried unplugging/ rebooting, etc. Reluctant to do factory reset as it seems to be a system issue as opposed to box specific.
The issue is continuing for me as well. I use 2 boxes regularly and about 2 weeks after receiving I went back to hard wired ethernet cable as opposed to wireless hoping this would speed up overall performance. It hasn't. I too did an unplug and reboot with no success.
Likewise...Never a dull moment with the Telus gear to be sure.
Perhaps a related issue/symptom...a number of my series recording are now showing (2) recordings of same program/timeslot. One with title details and another with E2100000000 in title detail area...go figure???
Wanted to add screenshot...appears Telus has removed the attachment feature from this format...go figure again???
Yes, I am experiencing the same thing since about a week ago. This is in addition to the overall new AndroidTV box being a complete disappointment in comparison to the previous 4K box. May have to look at another provider once my contract is up in 2 months.
