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Profiles and Recordings Deleted
Appears there's been a recent update: App version: 1.26.3.200 Config timestamp: 2026-02-11... The two account profiles that were on the my Home bar settings are gone... deleted? And all recording content - Recorded and Scheduled have disappeared... deleted?...as well. Tried restarting and unplugged, etc without success. Doesn't even appear that the option/function to setup individual profiles is available anymore...not showing in the Settings dropdowns...let's put it that way. Any comments on these actions...Tellus?Solved281Views0likes23Comments
Adding internet at a family cabin
I am a longtime Telus customer with a home bundle. I have bought a family cabin on a gulf island and would like to add internet for some part-time or seasonal television streaming. Is there a discount for existing customers? And what plan is best? Thanks.SolvedBriguy15 days agoFriendly Neighbour33Views0likes1Comment
ERR_AGL ACN_3545 trying to log in to Telus TV+ iPad App
I get the login error: ERRAGL ACN3545 when I try to log in to the Telus TV plus iPad Application. According to a search I found this recommendation: To help the support agent understand, ask them specifically to "re-sync the provisioning between the My TELUS portal and the TELUS TV Plus backend. I called Telus support and after about an hour of repeating this the support agent has made a request to have this done - says it will take 24-24 hours to have this done. All other Telus web and mobile applications (My Telus, Telus log in etc) work fine except for this or using the browser to login. As per other recommendations, I changed the password and reinstalled the application but so far nothing. Just waiting to have Telus notify me when they have done the synch. There has to be a better way...SolvedBlairP21 days agoOrganizer121Views0likes11CommentsAndroid box turning my TV off.
I've setup my new Android box and I'm having some issues with the HDMI CEC integration. I'm not always using my android box has i have an android tv and prefer using it for things like Netflix and I also game on console. Unfortunately, HDMI CEC integration won't let me shut off the Telus box without turning my whole TV/soundbar off. I have turned off the HDMI CEC options in the settings in the box.SolvedThyberius23 days agoFriendly Neighbour133Views0likes9Comments
Cancelling contract during grace period
My previous 2 year contract recently ended and I was downgraded to month-to-month billing. I have been ignoring nightly marketing calls from Telus for several weeks, but last night I finally gave in. The support person wanted to sell me on a new 2 year contract. I explained that I was not interested, but she was extremely persistent. I regretfully gave in when she assured me that I would have 30 days to change my mind. Well, I realized the next day that I definitely don't want to be locked into another 2-year contract. I phoned support and asked them to cancel the new contract and revert to month-to-month billing. They agreed. However, I noticed in the email I received the previous night that cancellation apparently requires "proof" of notice: "To cancel, you must give notice of cancellation at the address at the bottom of this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax or by personal delivery." It is not clear to me which mailing address I should be sending my cancellation request via registered mail. I see two different mailing addresses: one is in Toronto and the other is in Vancouver. Can someone please advise? Thanks!Solvednumber1telusfan24 days agoFriendly Neighbour142Views0likes7CommentsOptik TV Charges
Hi, I just noticed my account includes charges for an Optik TV subscription, although I never subscribed for it, only internet. I do have a TV box that was given during the internet installation but I recall the installer explaining it came with PureFibre / was included, hence I kept the box. I do not own a TV so I have never used nor opened the TV box, so I was surprised to see separate charges on my account for Optik TV for months now. Is anyone familiar with the steps for cancellation and if possible, refund of the unused service. Thank you!Solved58Views0likes1Comment
Phone call Fibre Phishing Scam
I've received several calls over the last couple of weeks from a number that shows up as "Fibre Support" on the caller-ID from a <Admin edit: removed phone number> number. I had let it go to voicemail previously and they never left a message. Today I answered and the person calling claimed to be a TELUS rep, and said that they are calling about my service - that I am not connected to the TELUS Fibre network yet. They started asking me information to confirm my account information. They knew my address, which might not have been weird, but a red flag was that they called me by my maiden name, which is weird because my TELUS accounts are under my married name. When I started asking questions, the person asked if I was with Shaw, at which point I was like, OH this is definitely not an official TELUS call and I hung up. If this was a real TELUS customer service call, it was done extremely badly and I would be very concerned.Solvedjessicap130 days agoNeighbour8.8KViews0likes1CommentDisney Activation with Stream Plus - Still unfixed
Hey everyone, 2 weeks ago our Disney stopped working as part of Stream+, called support, reset, etc etc no change, told 2 days, 2 weeks later still no change and no one at Telus can give me an answer other than a department with no phone, no email, no contact will fix it in 2 days. Problem we have is in Telus App and Telus website under manage subscription it says to Activate Disney+ but when you click Activate, a green button it doesn’t do anything. We had it fine for 2 months no issues just stopped randomly and can’t reactivate. Any community help is appreciated as Telus have been no help other then billing me full price for half working service.SolvedLemonPledge30 days agoFriendly Neighbour84Views1like5CommentsLagging channel changing +... on Optik TV
Anyone else experiencing a 7+ second lag when changing channels, switching between apps and other such functions. It's also accompanied by a blank screen with a green rotating circle in the bottom right corner. Appears to have started and become a regular pain over last few weeks.Solved284Views0likes12Comments
Billed for cancelled service and missing equipment
I cancelled services at two properties. I never received a waybill to return equipment from the first property but did confirm on the phone twice that service was cancelled. When I received the waybill to return equipment from the second property the agent said to just include the equipment from both. Then I was billed for services at the first property. Telus credited the services but not the taxes however I didn’t complain because I just wanted the account cancelled. Then I was billed again. Now I am being billed for the services again and equipment missing from one of the properties (even though all of the equipment was in a single box). This account was for someone who passed away last year and I have been trying to cancel it ever since. At this point I don’t even want an apology or an explanation from Telus. I simply want confirmation the entire account was cancelled and no payments are due. Who can I contact at Telus to make this happen? I am tired of phoning the support team and being forwarded from one person to another.SolvedBradNess2 months agoNeighbour30Views0likes1Comment
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