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Telus Home Security Camera and random charges
I want to begin by saying I got a new phone from Koodo in fall of 2025. A promotion offered at Koodo at the time was to agree to get a Telus Home Security Camera, which would save me about $40 a month on my phone bill. This would include a monthly subscription for the camera. Fast forward, I receive the camera and white box you plug in.. I forgot to update my payment information for one the payments a few months later… I update my payment information online and then notice my card was charged $45.14 (according to a staff member this amount went towards paying off the camera) and I was also charged $11.50 (subscription fee), and I noticed I was charged $2.08 randomly and $5.75 randomly at one point too. I told the staff member over the phone that I wanted a breakdown of these charges and she said it was to pay for the camera, though initially I was told that the camera promotion would only cause me to have 1 payment a month (roughly around $11.50 for the subscription). I am now getting emails from Telus threatening to take me to collections for not paying an additional $75 for the camera, even though my camera subscription is active again. If I knew I would have to go through all this trouble I would have never agreed to getting the camera. I also mentioned to the staff member over the phone that I am willing to send the equipment back to them, so I stop getting charged these random amounts and so I stop getting emails from Telus regarding collection agencies coming after me. This is ridiculous and not what I signed up for. I am a student and simply cannot afford to throw away large amounts of money on a small little camera. I only agreed to the subscription of around $11.50 a month. Telus staff members just keep saying these random amounts are to pay for the camera, yet I was under the impression that this subscription was going to be active for a while for the purpose of paying off the camera in small amounts of about $11.50 a month. I am very much dissatisfied and need a way out of this.Pvr glitching issues
Pvr has so many issues. Telus has replaced 3-4 times in 4 months. Always have poor wifi for years. The technical department always says nothing to do with wifi. Today they tell me I have too many devices for service but I am paying for highest service. It shows iPads that are dead connected. Solution is to disconnect wifi on all devices. Cell reception so bad Telus said I have to keep wifi assist on or can't talk on a phone I pay even more money for seems issues are at high use Olympics or sporting events or bad weather. Today the recording I was watching glitched and was unwatchable. Not many devices being used at that particular time so I did not believe this response. Two recording were taking place at this same time. So if pvr is recording then you can't watch a recording? what is the real answer and I am unsure why I should continue to pay for equipment that does not work. really don't know what to do. Only option if Telus is not able to fix and now just tells me I am the issue, I assume I need to move to a competitorStill No Fibre In Varsity Drive......
I moved to Varsity Drive for two years. When I moved into here, there was no PureFibre, but now still doesn't have PureFibre…… But I saw on east of Varsity Drive someone there have PureFibre. Just wondering when I might get PureFibre service, really want to have high upload speed, Shaw cannot provide high upload speed because it is DOCSIS...... There is a back alley that with overhead utility pole and the coax from Shaw are down from there. Is that really hard to make the fibre on it and make it in my house?
PureFibre availability in Ajax
I’ve been told by multiple reps in store and on the phone that I can get PureFibre in Ajax but the website says no. We currently have Bell Fibe and it’s FTTH, so who’s right, who’s wrong, and what’s going on? Does Bell have exclusivity rights on our streets the way they have done in condo buildings?
Moved within city - Crazy ping difference
Wondering if anyone else has dealt with this. I recently moved within Edmonton and my average ping to pretty much every game server went up about 40-70ms across the board (Seattle, NYC, etc.). I'm on PureFibre, hardwired in. Testing alongside a friend still at near old address, we take completely different routes to the same servers. My traffic now seems to bounce around inefficiently before actually making its way out. I have traceroutes from both locations showing the paths diverge immediately. I tested ExitLag as a troubleshooting step, and it recovered about 50ms, which seems to confirm the issue is in Telus's routing rather than anything on my end. Has anyone had any luck getting Telus to look into a routing issue like this?
Subscribed to Telus Stream unable to login telus tv+
I just subscribed to Telus stream+ , I can log in on web to telus tv+, but on android box ( nvidia sheild plus ) the app telus tv+ si not allowing me to sign in with login/password says after 5 attempst locked out for 1 hour, I have already tried clearing cache, and reste pasword but still same issue.TELUS TV+ Suggestion
When browsing the guide programs that are set to record have a red circle at the end of the timeslot. This is not visible for longer programs like movies and sporting events due to the limited width of the screen. I notice the program title floats in the timeslot as you scroll left and right. Could the recording indicator also float with the title so that it's visible all the time? An alternative is to also highlight the title in red to indicate a program is set to record. This is especially important on the app as phone screens are portrait mode but it's also an issue on the browser.
Telus TV+ on Web - login error
Haven't been able to sign into Telus TV+ on my laptop for the last few days. Any attempt to login with what I know to be the correct email & password produces error message: "The email address or password entered is incorrect. Please contact customer care". I know I'm entering the correct email address and password because it's the same email address and password I use to login to My Telus without issue. I've also changed the password several times and, each time I've done it I've tried to login and I get the same error message. I'm not having the issue on the Telus TV+ app on my Android phone. I've tried Chrome, Edge & Firefox with same result, so it's not a browser issue or cache issue. Any suggestions?
Modem/Router settings Causing issues with VOIP
So i have the following products NH20A - modem The white cylinder for the WIFI booster. I have been trying to find a setting where I can disable my "SIP ALG" (Application Layer Gateway). Typically, by default this is enabled. Which is causing issues with VOIP calls that I place on hold. The router/modem UI has changed now that I have Fiber internet. On my old Router/modem the UI had more in depth setting that were accessible. including enabling or disabling SIP ALG I have spent hours on the phone trying to explain this to the agents, They keep telling me that this setting is automatic and cannot be enabled or disabled, which I know is not true. Has anyone else had a similar issue? i am wondering how I can get TELUS to disable this feature
