Dropping packets with my new Fibre upgrade
Hello, Since upgrading my connection to Fibre, I've been experiencing what I believe to be intermittent but severe packet loss, which is making everything from online gaming to work tasks regularly impossible. This seems to be a serious issue, but I've contacted several telus phone agents and because I'm maintaining a good overall network speed, they have not been interested in investigating it futher (or don't beleive me? Not sure). I've seen several other posts about this packet loss issue over the last year or so on the forum, and would love some additional support to either verify or move past this as my major issue. Thanks! Quick packet test logs below. Sorry if the formatting gets mangled, doing this from my phone |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | OpenWrt.lan - 2 | 193 | 191 | 3 | 5 | 51 | 6 | | 10.27.148.1 - 4 | 178 | 172 | 4 | 6 | 53 | 6 | | 96.1.214.252 - 8 | 154 | 142 | 4 | 6 | 53 | 6 | | No response from host - 100 | 40 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 40 | 0 | 0 | 0 | 0 | 0 | | halifax.leaf.canada.psi.net - 2 | 193 | 191 | 4 | 6 | 53 | 8 | | QUBCPQAJDR02.bb.telus.com - 46 | 70 | 38 | 0 | 18 | 92 | 22 | | one.one.one.one - 2 | 187 | 184 | 4 | 6 | 52 | 6 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Wi-Fi 7 booster (B30A) bridge/AP mode
Hi all, Is it possible to set the Telus Wi-Fi 7 booster (B30A) to bridge/AP mode? I already set the NH20A to bridge mode, plugged my Unifi router to it and my network is routed by the Unifi device. However, when I connect the booster to Unifi, the booster is providing its own IPs to wired and wireless clients. And in settings menu it literally says Operating Mode: Router. How do I set the booster to bridge/AP mode? Thanks!Wi-Fi 7 Booster as a regular AP
Hi all, I got 3 gbps service installed today and received a Wi-Fi 7 booster as well. I set the NH20A to bridge mode on the 10 gbps port and my Unifi router is acting as the router, which is nice. However, the remaining ports on the NH20A are not giving away Unifi's IP address, still generating 192.168.0.0 addresses. Is this normal? Is there any way to make these ports to work as a regular switch? I connected the Wi-Fi 7 booster to my network. It's receiving an IP address from Unifi but it's not accessible on that address. When I connect to the booster's AP, it's giving out 192.168.0.0 IP address. Is there a way to make it work as a regular AP and let the Unifi router provide IP addresses to clients? Thanks all!
3Gbps service to 6Mbps and no support
This afternoon my internet seemed to die. Rebooted the router. Haven’t had to do this ever thought it should be fine. Thing’s were not better after the reboot. Did a speed test from computer directly connected to the router. 6Mbps down less than 1Mbps up. On Fiber???? Tried to get support. Was told I’d get a call back in 25 minutes. Hours went by. Sent another request after jumping through all the Ai support hoops. Hours went by no assistance. Asked the chat bot for chat with human support. It took me to the contact page where that chat function takes me back to the useless AI assistant. So many rogers reps come to my door. Going to inquire and if compatible. Maybe make the switch. Been completely hung out to dry on this one.
Connecting Arcadyan PRV65B to TP-Link Deco AX3000 X50
Hi all, I’m setting up my Telus Arcadyan PRV65B Wi-Fi hub with my Deco X50 mesh. With bridge mode off, the Deco works perfectly, I get strong, fast wifi throughout the house. I want the Deco to manage routing, so I switch the Arcadyan to full bridge mode. When I do, wifi drops completely on the Deco: the light flashes blue and yellow during setup but ends up solid red. I’ve set VLAN ID 35, priority 0, and tried cloning the Arcadyan’s MAC to the Deco. My in-wall Ethernet ports work fine. Tried power cycling and hard resetting both. Tried wiring the Deco into all 4 ports. The top light on the Arcadyan (Wi-Fi) is red, but the front internet light is green so bridge mode to be works correctly. I can attest to this as my smartTV is hardwired and connected with no issue. What am I missing, and how can I get the Deco to handle routing correctly to get the wifi working?
Latency/Packet Loss to Access Hub / Router
Hi all I have Telus fiber and it has been pretty much fine for ~1 year, but getting connection issues today. Figured I would ask the community before reaching out to CS, have seen lots of helpful posts. I have the white square Network Access Hub (NH20A) as well as the small Boost 2 router(?), and have been getting huge latency spikes and packet loss basically leading to a complete disconnect for ~1 minute. My wifi connection to the router remains at full strength. An example of this happening below, with charts showing constantly pinging the Network Access Hub and the Boost 2: Access Hub: latency up to 2650ms with 100% packet loss for 1-2 minutes Router: latency up to 520ms with 100% packet loss I've tried restarting both -- any other ideas before I reach out to CS? Thanks
Good Tech / Horrible Customer Service
I spent 2 painful hours on the phone with TELUS. A nice tech member confirmed that my 1.5G Fibre Service isn’t possible due to an incorrect modem and a damaged fibre line. After being transferred to customer service, I was offered only a $200 credit, which required loyalty team intervention for more. The loyalty representative was rude, accusing me of lying and insisting I couldn’t prove my case, despite the tech support advising me to seek a credit for not receiving what I paid for over 19 months. He insisted on a $100 credit, even though my modem is being replaced and the fibre line fixed soon. I’ve been a customer for over 20 years and only want to pay for what I actually receive. This offshore customer service is unacceptable, and I am left frustrated. TELUS shows a lack of respect for customers and fails to resolve issues. I have never faced such disrespect from customer service before. Maybe I'll consider Starlink instead.
TELUS TV+ Availability in Ottawa
When I submit my address on the telus.com website it says Telus TV+ is available and can be ordered now. After I submitted my order request, the salesperson that called me said their system shows that Telus TV is not available in Ottawa. Either the website is wrong or the salespeople they have calling customers are wrong. So, is it available or not?
