Build-out plans for fiber into existing neighborhoods
I'm looking at having a home built in Inglewood, and want to have fiber internet service, but it doesn't look like Telus fiber services are available there. Where to I go to find out about Telus services roll out schedule for neighborhoods not currently serviced? Is there a schedule for Inglewood? My timeline for installation would be about two years from now.
What does it take to get wifi-6? Telus reps REFUSE to fix mistake
I've been trying to help my 64 year old dad upgrade the modem in our house as the internet connectivity and speed has significantly slowed down. We successfully got some sent in from the loyalty department, just to find out that they were the exact same models that we have. After spending an hour waiting for our call, the representatives at the call center kept transferring us. I made it CLEAR that we wanted to upgrade our Wi-Fi modem and she said she would transfer us to the correct department. She also said she would include a note to give me authorization so that my dad would not have to be on the call and to avoid us from repeatedly being verified each time. After a whole bunch of transfers and somehow ending up at the security department (we do not have any Telus security products btw), we're still at square one. Does anyone have any tips for trying to obtain a Wi-Fi 6 modem without going through HOURS of their call center? I CANNOT imagine how difficult it is for others trying to request for services and waste so much time to be transferred to the wrong department. Definitely a headache of a process.
Purefiber connect SFP directly to Mikrotik Router
Hi, I am trying to connect my Mikrotik router directly by plugging in the SFP directly into the router. I got the PPPoE from the telus whitebox (username: [email protected], password is 6 chars long). VLAN is 40, priority is 0. I also set the MAC to the same value that was on the telus whitebox. I plugged the SFP directly into the mikroik and it shows the link is up. It also shows it is trying to connect using PPPoE. It sends one frame over the VLAN, but doesn't get any response. Without any error other than timeout, this is hard to debug. Any suggestions? Thanks, Bruce
PSA to everyone having tech difficulties
Please dont waste your time waiting for a callback or sit on hold for an hour to speak to someone. If you're experiencing constant audio and channel problems. Just follow these simple steps: Restart your wifi and TV box once a month. This will save you a headache trust me (dont trust me). Call them and speak to the manager
How to install my Ubiquiti gateway into my Telus fiber home network?
Hey guys, I want to move away from Telus' equipment and install my Ubiquiti UCG-Fiber and U7 Lite access points. I currently have fiber internet, Optik TV with legacy equipment, and a home phone. In the network panel, I have a Telus-supplied NAH, WiFi booster 6E, and some splitters. What is the purpose of the MoCA port on the NAH? I have no idea why there are multiple splitters installed and with RG-6 cables on them. I want to clean and tidy up the network panel as it's a total mess. Is it possible to remove the NAH and plug the ONT, legacy TV equipment, and home phone to my UCG-Fiber? I know the internet works if I connect the ONT directly to the UCG-Fiber's WAN port. If not, is the best case scenario to leave the home phone and legacy Optik equipment with the NAH, and then bridge one of the LAN ports and connect that to the UCG-Fiber? Not sure what a NAT and double NAT are, but will this problem occur with this setup? I have no interest or desire to install Rogers' Internet service. For my security, is there a way to unplug Rogers' equipment from my house, or if it's a condo? I'm contemplating installing MoCA adapters. Looking for advice on how to best optimize my new home network/topology. Thank you!
How to deal with outside broken wires and very simple people working for telus?
Had a technician install new telus internet at the beginning of december. Technician had run to and fro between the house and the street pedestal, and determined that the wiring up on the electrical poles was broken somewhere. Two and half months later, another technician technician came, drove to and fro between the house and the street pedestal (is is more than 100m), climbed few poles, and determined that the wires between the house and the telus street box are broken. I asked him to wire in the modem anyway, so when next technician comes with a spool of wire, they do not have to enter the house, all they need is to run the wire between the box on the outside wall and their street pedestal. Astonishingly, I received a message that the service is now up. Tried to communicate with their AI assistant, asking for live agent. AI assistant failed. Got an email, supposedly from live person, who suggested that I unplug and plug in the modem. Did the movie "Idiocracy", https://www.imdb.com/title/tt0387808/ get its inspiration from how telus functions? Anybody here has an email for someone high up on the telus chain of command who understand the phrase "wires are broken" and can do something about it?Laneway house connection?
Hi! I’ve tried calling customer support but get nowhere with this. I currently have Telus home services (phone,internet) to my house. We have built a new Laneway home on the same property. The city requires we run a new Telus service to the Laneway home underground, and also take the older main homes service from overhead and also place underground. Who do I contact to begin this process on Telus’s end? thank you!
