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Login to router
I'm trying to login to my router, "Z wave plus", which I've always been able to do but recently, it refuses to let me. I've never changed the default password, and even trying to change the password, it asks for the default password printed on the router, which I enter but it still says that the password is incorrect. What's the solution?
Sorry, a little late replying. Turns out that I should have been logging in to 192.168.1.41 to access the router, not 192.168.1.254 (the NAH). Everything is fine now.
17 Replies
TELUS_SupportOfficial Support Team
Hey robg1 - Try this: The "Hard" Factory Reset
Since the password on the sticker isn't working, you need to force the router back to its "factory born" state. This wipes any custom settings and forces it to honor the password printed on the label.Locate the Reset Hole: Look at the back or side of your router for a tiny hole labeled RESET.
The Paperclip Trick: While the router is powered on, insert a paperclip or pin.
The 15-Second Rule: Press and hold the button for a full 15 seconds. You will see the lights on the front flash or turn off.
Wait for the Reboot: Give it about 3–5 minutes to fully restart and stabilize.
2. Logging Back In
Once the router has rebooted, try the login process again using the exact credentials on the sticker:
URL: Usually 192.168.1.254 or http://telus.vmedia.
Username: Typically admin.
Password: Use the Admin Password (not the Wi-Fi password!) found on the sticker.thanks. But my concern with this is that I have changed the router's SSID. I assume doing a reset would also revert back to the factory SSID. If after this I still can't login, my only option would be to change every device in the house, some of which can only connect to 2.4G and require me to login to the router to disable the 5G band.
- TELUS_Support
That is a very valid concern. You're right: a factory reset will revert the SSID and password to the factory defaults, which would disconnect every smart device in your home. However, there is a way to fix this without the "smart home nightmare" of re-pairing every device. Here is the strategy to get back in while keeping your sanity:
1. Why the password isn't working (The "Two Box" Problem)
If you have TELUS PureFibre, you likely have two pieces of equipment:The "White Cylinder" (Boost Wi-Fi 6): This is what you see in your living space.
The "Network Access Hub" (NAH): This is a white, square box usually hidden in a utility room or closet where the fibre line enters the house.
The catch: When you go to 192.168.1.254, you are trying to log into the NAH (The Square Box), but you are likely reading the password off the Cylinder. These two devices have different passwords.
The Fix: Find the square white box (NAH). Pull the plastic cover off the front (it snaps off). There is a sticker inside with a specific Admin Password. Try that one at 192.168.1.254 before you do any resets.
2. The "No-Pain" Reset Strategy
If you absolutely must reset, you can avoid re-pairing your 2.4G devices by following these steps:Perform the Reset: The router goes back to factory settings. All your devices will lose connection.
Log in immediately: Using the default credentials (now that they work), log into the router interface.
Rename the SSID and Password: Change the Wi-Fi Name (SSID) and Password to exactly what they were before the reset.
Example: If your old SSID was "MyHome_2.4" and the password was "Blueberry123", set it back to exactly that (case-sensitive).
The Magic Reconnection: Once you hit "Apply," your smart devices will see their "old friend" (the familiar SSID/Password) and automatically reconnect without you touching a single lightbulb or plug.
3. Solving the 2.4G Setup Issue
To avoid having to disable 5G in the future for new devices, look for a feature in the settings called "Smart Steering."Disable Smart Steering: This will split your Wi-Fi into two distinct names (e.g., MyHome_2.4 and MyHome_5).
The Benefit: You can then permanently connect your picky smart devices to the 2.4G name, and they will never get "confused" by the 5G band again.
- FuzzyLogic
Community Power User
Have you tried powering off/on the router?
several times
