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Login to router
I'm trying to login to my router, "Z wave plus", which I've always been able to do but recently, it refuses to let me. I've never changed the default password, and even trying to change the password...
Sorry, a little late replying. Turns out that I should have been logging in to 192.168.1.41 to access the router, not 192.168.1.254 (the NAH). Everything is fine now.
thanks. But my concern with this is that I have changed the router's SSID. I assume doing a reset would also revert back to the factory SSID. If after this I still can't login, my only option would be to change every device in the house, some of which can only connect to 2.4G and require me to login to the router to disable the 5G band.
TELUS_Support
Official Support Team
Official Support TeamThat is a very valid concern. You're right: a factory reset will revert the SSID and password to the factory defaults, which would disconnect every smart device in your home. However, there is a way to fix this without the "smart home nightmare" of re-pairing every device. Here is the strategy to get back in while keeping your sanity:
1. Why the password isn't working (The "Two Box" Problem)
If you have TELUS PureFibre, you likely have two pieces of equipment:
The "White Cylinder" (Boost Wi-Fi 6): This is what you see in your living space.
The "Network Access Hub" (NAH): This is a white, square box usually hidden in a utility room or closet where the fibre line enters the house.
The catch: When you go to 192.168.1.254, you are trying to log into the NAH (The Square Box), but you are likely reading the password off the Cylinder. These two devices have different passwords.
The Fix: Find the square white box (NAH). Pull the plastic cover off the front (it snaps off). There is a sticker inside with a specific Admin Password. Try that one at 192.168.1.254 before you do any resets.
2. The "No-Pain" Reset Strategy
If you absolutely must reset, you can avoid re-pairing your 2.4G devices by following these steps:
Perform the Reset: The router goes back to factory settings. All your devices will lose connection.
Log in immediately: Using the default credentials (now that they work), log into the router interface.
Rename the SSID and Password: Change the Wi-Fi Name (SSID) and Password to exactly what they were before the reset.
Example: If your old SSID was "MyHome_2.4" and the password was "Blueberry123", set it back to exactly that (case-sensitive).
The Magic Reconnection: Once you hit "Apply," your smart devices will see their "old friend" (the familiar SSID/Password) and automatically reconnect without you touching a single lightbulb or plug.
3. Solving the 2.4G Setup Issue
To avoid having to disable 5G in the future for new devices, look for a feature in the settings called "Smart Steering."
Disable Smart Steering: This will split your Wi-Fi into two distinct names (e.g., MyHome_2.4 and MyHome_5).
The Benefit: You can then permanently connect your picky smart devices to the 2.4G name, and they will never get "confused" by the 5G band again.
Sorry, a little late replying. Turns out that I should have been logging in to 192.168.1.41 to access the router, not 192.168.1.254 (the NAH). Everything is fine now.
- TELUS_Support
Glad to hear robg1 !
- TELUS_Support
Gotcha. Well, please do and let us know if that works or if there's further intervention that's needed and we can see what we can get done for you!
I just installed the Telus app on my Samsung phone and was able to login using the router password, but still can't login from a browser. I've tried 3 different browsers.
- TELUS_Support
It can definitely be tricky. First thing to check would be if there's a security screw near the bottom edge of the device near the ports. Sometimes our techs will install a tiny screw to keep the cover locked. If it's there, you'd need a small Phillips or flat head screwdriver to remove it. Otherwise, the safest way is to pop it off by hand. There should be two small grooves/holes near the very top of the NAH. If you place your index fingers in those, and your thumbs against the front side of it, a sort of lift and pull motion towards yourself should make it click off.
As for logging in, did you make your telus.com password the same as the router one?
Meanwhile, I'm trying to find the password for the NAH but I can't get the cover off. What's the trick? I don't want to break anything
Just curious. Has this Gemini response been checked for accuracy or errors?
- TELUS_Support
Was that troubleshooting able to resolve your issue? Or are you still unable to get in to your router?
I can't try it until the weekend because we need the wifi up during the week
