New Fibre Install keeps going offline
I run what I consider to be a smart home with multiple security cameras, voice controlled lights, TVs, personal devices (phones, laptops, iPads), and a couple of cars that connect to wifi for OTA updates. I was previously on braided copper and was told we have 'too many devices' to sustain strong wifi. We struggled through with connectivity issues, rebooting the modem multiple times a day, and when PureFibre came to our neighbourhood we scheduled the install. The tech came today to install the wall-mounted fibre modem and left us with a Boost Wifi 7 device connected next to it. We are on PureFibre 3 Gig, which I was told will sustain our devices. It's a price jump of over $40/month. The tech wasn't gone for more than 20 minutes after the install was completed when everything died. The Boost device had a blinking green light. Then the light went red. Then it came back on green then finally settled on solid green. This happens every few minutes. I have placed a call and the tech suggested 'rebooting the modem'...that didn't work and it's still cycling through offline and online. Honestly if this is what I'm going to be dealing with for $40 more per month, I don't want it.
Got Scam Call
I got a call from 1-844-999-9927, asked me to install network security as I have hacking issues and they made me read a page, I think “https://www.support-wiz.com/Telus-Technical-Support.html” this is the one and it will cost me 199$. Is this really Telus & do you have such network security? please confirm soon!
Fiber Availability in Aldergrove, BC
Around February of this year, we got salesman and technicians saying they are going to be installing fiber in our area, we saw trucks working on it around March to April, but past that we've gotten no updates or seen any progress. Looked at the internet plans for our area and it's still the same one we currently have, but when going to build a plan it says that fiber is available in the area but might not be at our location and to contact ACES(?) to submit a ticket. What is ACES and what is their contact info?
Telus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?Mis-selling and Poor Customer Experience
I am writing to raise a formal complaint about the mis-selling of your mobile and home internet services. On 27 Nov, I received a call from your advisor Farheen, who offered a mobile promotion and clearly said it was a Telus offer. She also discussed a home internet bundle and told me she would call back on 28 Nov to complete the setup. I never received any callback. To my shock, I later received an email and SIM card from Koodo, even though I was never informed that the service would be through Koodo. I opened the package assuming it was from Telus, as discussed. Additionally, the home internet plan given is not the same as what was explained on the call. The call on 27 Nov lasted 1.5 hours, and on 3 Dec I spent over 2 hours being transferred between departments without any clear help. This entire experience has been extremely frustrating and stressful. I trusted Telus, and this experience has severely damaged my confidence in your customer service.
Misleading online advertising
With the announcement of Telus Black Friday sales, I logged onto MyTelus and found an offer for 3Gig internet at a discounted price. There was even an Order Now box to click on and order the service... Well 3 hours later and 4 people trying to figure out what I was entitled to I ended up with being put on hold for yet another customer service rep, as I am apparently not eligible since I am not a new customer. IF this this is the case, then why did Telus put it in my offers? Overall this is entirely inappropriate and has been a giant waste of my time!!
Why is your call centre closed at 11 AM today?
I closed my pending Home Services account on Nov. 11, and cancelled the installation that was scheduled for Nov. 27. Last night, you texted me to confirm the appointment, which I'd already cancelled on Nov. 11, when I cancelled my pending account. I have been trying to reach an agent to cancel it, but all I get is a message that the office is closed, and to call back tomorrow. WHY IS YOUR OFFICE CLOSED AT 11:00 ON A MONDAY MORNING? I CLOSED MY ACCOUNT. CANCEL THE APPOINTMENT. I WILL NOT PAY FOR AN INSTALLATION I CANCELLED 2 WEEKS AGO.
