Forum Discussion
Moved within city - Crazy ping difference
Wondering if anyone else has dealt with this. I recently moved within Edmonton and my average ping to pretty much every game server went up about 40-70ms across the board (Seattle, NYC, etc.). I'm on PureFibre, hardwired in.
Testing alongside a friend still at near old address, we take completely different routes to the same servers. My traffic now seems to bounce around inefficiently before actually making its way out. I have traceroutes from both locations showing the paths diverge immediately.
I tested ExitLag as a troubleshooting step, and it recovered about 50ms, which seems to confirm the issue is in Telus's routing rather than anything on my end.
Has anyone had any luck getting Telus to look into a routing issue like this?
1 Reply
TELUS_SupportOfficial Support Team
While this is most likely something to check with our Tech Support team about, one thing they'd suggest trying first would be to run a Bridge Mode test by putting your hub into Bridge Mode and using your own router. This can sometimes eliminate any internal NAT table delays that can sometimes mimic routing lag. Give that a try and let us know.
