No dial tone landline

Talked to the virtual assistant about no dial tone on my landline for 8 hours.  Reluctantly gave my 10 digit land line  number for an agent to call me.  But the phone doesn’t work.  Which is why I need help.  I need to text with  a live agent but the bot does not understand.  How to communicate?  Where I live there is no cell signal.  I can email for support but it seems email is not an option for Telus.  How to obtain assistance?