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PureFibre availability in Ajax
I’ve been told by multiple reps in store and on the phone that I can get PureFibre in Ajax but the website says no. We currently have Bell Fibe and it’s FTTH, so who’s right, who’s wrong, and what’s going on? Does Bell have exclusivity rights on our streets the way they have done in condo buildings?
I understand, there may be some limitations at the moment, as our licensing or service availability hasn’t fully expanded to your area yet. We’re always working to broaden access, so this could change in the future.
3 Replies
TELUS_SupportOfficial Support Team
Hey jtwee - Are you using this site to search for availibility? https://order.fibre.telus.com/digital/select
Just checked that site and got the following response:
- TELUS PureFibre Services (unavailable)
Fibre is not currently available at this address.
The issue I have is that I’m using Bell fibre to the home as we speak (I can see the fibre connection on my wall), and I’ve been told Telus is reselling Bell, so I can’t work out why it says it’s not available.
- TELUS_Support
I understand, there may be some limitations at the moment, as our licensing or service availability hasn’t fully expanded to your area yet. We’re always working to broaden access, so this could change in the future.
