Forum Discussion
Telus TV Mini Issues
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade:
- The feed often freezes or just goes blank, particularly when pausing live TV
- Periodic notifications that the remote has "disconnected" and the whole system becomes non-responsive
- Severe lag when using the skip forward or backward feature - just feels unstable
- Cannot extend recordings beyond the pre-determined time (make recording sporting events almost useless)
Any suggestions for work arounds - or can we just request that our old (but functional) boxes get returned?
91 Replies
I completely agree -- the new mini-TV Boxes are ****. The User Interface is terrible, slow start up times, lousy FForward and FRewind, etc. We want the old TV Box back!
I recently got a text message that my PVR was no longer being supported and I was pushed into changing to the Telus TV Mini. Shipping was an issue ... long story short - I finally got the equipment and installed it. Since then I have noticed the following.
Its very slow to start up - often has no sound and requires a restart
Searching the guide no longer offers "more showtimes" so planning is limited. Also, the guide is very sluggish and slow to refresh, even within the same day. Just trying to see forward a couple of hours is a chore
Recording: playing recordings; there is no STOP available! No info provided as far as original air date, etc. When viewing, Fast Forward stops about 75% through and goes back to the start. ALSO, recordings are incomplete! Can watch a program until the last 8-10 minutes and then it's done. Who needs an ending?
Remote control is constantly losing connection. It reconnects every minute sometimes.
Overall: this system is far INFERIOR. I would have much preferred retaining my old 4K PVR.
No I will phoning you and waiting on hold AGAIN !
TELUS_SupportOfficial Support Team
No worries, we will go ahead and send you a PM.
Telus mini had stressed us out since we set it up. This is a huge downgrade. When my contract renews I will be looking other companies. I have called many times being put on hold and the problems continue
- TELUS_Support
Hey Dnjjm - Were you able to get a ticket logged for your issues?
I have just about had it with these minis. I was assured that everything I had set to record on my PVR would move over and it didn't. And now when I go to watch something that has recorded the screen suddenly goes black and the rest of the show is not there. When setting up a show I want to record I am not given channel options which can be very annoying as I both eastern and western channels. There are too many steps to perform various functions. I made a call requesting that I receive a PVR and was told one would arrive in 5 working days. That didn't happen so I called again and got no satisfaction so I called again and was told that I could not have a PVR again. I am about ready to change providers as this telus mini is a piece of junk and is out of the dark ages with respect to technology.
Do you have a laptop, PC, or? that is setup with Telus TV for away viewing? I do. I find it is easier to go through the guide, choose shows to record, manage whether all or just new should record. I can do this while watching a show.
Same account, same recordings, either TV or laptop can update. But laptop is easier than the watch TV remote.
One of the many…maybe 1000’s…who is disappointed with TV Mini. Not sure what Telus was thinking here and/or if they did some trial launches.
Apart from all the other issues mentioned in the forum, the new Mini has disabled my elderly mother’s hearing enhancement device on her TV.
Hey Telus - would appreciate a call…yes, a real person please…on how to remedy. Like many older folks, conventional live/cable style TV is all she knows. Sadly, she now has to work with a somewhat confusing new interface and can no longer hear her favourite programming.- TELUS_Support
We can definitely look into that. We'll send you a private message to discuss further.
Among the many issues related tot he mini's, the most frustrating thing lately is that I can't add extra time to recordings. So my 2 baseball games recorded yesterday ran out of time in the 8th inning. Just to be clear, baseball is a 9 inning game and it's the playoffs so there could be extra innings.
What is TELUS thinking not allowing for extra time to be added????
The UI is terrible. If I watch a recording, I can't delete it without going back to recordings and clicking on the recording again and clicking on delete. And, If I have a series recording and want to delete all of the recordings, it asks if I want to "delete the series". What? No, I don't want to delete the series. Well, guess what, deleting the series means deleting the recordings. Instead, could you have said "delete recordings"?
I could go on. Just to be extra clear, this is only a few complaints related to recording among MANY MANY issues with the "new" service. Its a complete downgrade.
- TELUS_Support
Hello! Our Optik team has asked for your account info to investigate these issues and see what can be done. We'll be sending you a private message to gather your info, so check your Inbox!
- TELUS_Support
Appreciate the feedback, we'll definitely pass it along to our Optik team. As for adding extra time to recordings, all sports event recordings are auto-extended 60 minutes past the end time in the guide (tennis is extended 90 minutes), and we always recommend manually recording the program after just in case; this happens occasionally when NFL games go into overtime as well.
I have to agree completely. The new minis and associated service are a complete failure! Today my wife find that she cannot get “subtitles” (CC) on her Britbox App making it almost impossible to watch. I have sent multiple emails regarding multiple different shortcomings with very minimal success at resolution. Time to consider options!
https://help.britbox.com/hc/en-us/articles/360042788534-How-do-I-enable-closed-captions
Thank You but none of these options apply to the Britbox app on my Telus TV+ streaming service. There is only a “subtitles” selection which cannot be activated. Luckily I have a ROKU TV so I can use that App instead of the streaming service I am actually PAYING for
KHRTELUS Team Member
Hi sgwade56
The Britbox application has nothing to do with TELUS...it is simply an application from a 3rd party that can be downloaded from the Google Play Store to any of the 1000s of devices running the Android TV operating system (including the 2 TELUS TV boxes or the TV mini). If you have issues with the functionality of the Britbox application or accessibility options, your best best is to reach out to them.
No! Telus forced this “enhancement” on me! Maybe you should be dealing with Google to see why this doesn’t work? Luckily I Have ROKU TVs which work perfectly which seems to suggest I have no reason to retains my TELUS service.
multiple emails? Replying to a Telus email does not get a response unless you have actually found someone willing to communicate via email.
Maybe you a doing the chat with AI, or have you got a chat going on with a human.
Here you can get a Telus Support reply, they do answer, as they have for several onthis thread.
“Here” is what I am using! BTW, NONE of the answers I have seen work!
Recently forced to "upgrade" my old Optik TV digital box to the Telus TV Mini and it is horrible! So many annoyances that make it much less user friendly/more cumbersome to navigate.
Now when I turn on live TV, there is no audio and the video is sped up. It does this for a few minutes then freezes all together. Strangely, only one channels seems to be working normally. Completely unusable if I have to reset it or reset my modem every time I want to watch TV. Extremely frustrated that I am paying so much for this downgrade in equipment!!
- TELUS_Support
That's very strange and you shouldn't have to restart it and your router every time. I'll send you a PM to secure your account details and get you a member of the tech support team to look into this for you.
This is happening on my box as well. I have to reboot numerous times in a week. This new Telus tv is a downgrade. I expect more from telus
It is without a doubt the worst piece of junk I have ever experienced. Too many steps to do what one could do with one on the old PVR......no choice of channels and times when setting it to record something, all my previous settings did not make the transition and believe me that is so frustrating I am about ready to go to Rogers. Then there are the black outs....screen suddenly goes black. I really got sucked in on this and even the 3 calls to Telus and a promise to send me a PVR never transpired. Am still waiting 6 weeks later
