Telus TV+ App on Apple TV - UX
Reposting this a year later, still having the same UX issue on my Apple TV 4k gen3 with the telus streaming app. I recall someone saying it was fixed, perhaps it was in a build but since has been removed? Here's what I'm having a problem with: In "Guide" my time hops around (left and rigth) when scrolling down. For example... I open "Guide", I want to scroll down to see what's on at 4pm, in about 3-4 rows, I'm already at 8am now. I think these blocks should not cause me to jump backwards and forwards. It's a frustrating experience and I so badly wish it could just work the way it should work. I only want to know what I can tune into or watch at 4pm without getting
Help contacting a human from Telus
I am working in an area that has no cell service so I am unable to take a call back. I'm trying to cancel my internet plan but the virtual assistant just keeps trying to get me to do a call back regardless of what I say. Is there an email I can reach somebody with?
Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
2months, 9 service techs and no fibre installed, need help! (Vancouver)
I live in a duplex and when they initially installed fibre on my attached neighbours side they didn't splice it at the junction box, it was directly pulled into the house. As indicated by empty Telus junction box. My theory is that it's making their system say that I already have existing line that could be tapped into. After the first tech inspection, a service request was sent out for an aerial drop team and wire pull on my side as I didn't get permission to splice their line. After the second time they sent the ground service tech again, after the 3rd -8th time I called in every time to customer service and technical team to make sure they could send a aerial drop team and not a regular person. But they just keep rescheduling the wrong person for the job or it keeps getting delayed. I had to have taken so much time off work this is getting ridiculous. I'm giving this one more shot as I called again yesterday after they sent the wrong guy. The customer service rep said they needed to recreate the order, so they can order (I have done that once already) the drop team, and what he explained is that every time I called in the customer service reps were just rescheduling it for the ground workers. They also told me that they would call me back when there's a drop team available 7-14 days wait again. Now I'm just waiting for a call back with no appointments. I don't want to escalate this to the ccts as I want to give Telus an opportunity to make things right. I signed up for Telus on November 15th and it's now January 11th.Terrible Telus experience
I recently got on the phone with Telus in order to renew my internet as I was at the end of the 24 month agreement. I asked them to cancel my tv plan and only move forward with the internet. After a painful 30 minutes on the phone we ended up deciding to go with the upgrade from 1.5gb to 3gb internet as well as the stream plus plan as it came closest to the package I wanted without having to sign up for optic tv. The salesman made the appointment for the technician to arrive January 6th. Issue 1 - Days before the appointment I received in the mail an optik tv box which was surprising because I canceled my optik tv and had no use for this hardware. Issue 2 - The technician then came to the house as scheduled on January 6th to perform the upgrade. After about 20 minutes in the basement he told me everything was good to go. About an hour after he left the internet stopped working at all and has not worked since. I made a call to tech support and was told they would open a support ticket to get it resolved but have heard nothing in the two days since that call. I’ve tried repeatedly to get a hold of someone but have not been able to get through the awful AI support system they have when you make a phone call to the support line. Overall it’s been extremely frustrating and at this point I feel like I’d be better off to cancel all my Telus services and just switch to Roger’s after the lack of support received and overall disorganization.
