Telus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?
Cancelling Services
A couple of weeks ago I switched my Internet and TV over to Rogers as they gave me a better deal then tell us could do. When I phoned to cancel my Telus services, I was on hold for about an hour. Another member of my household also called during that time because we were on a perpetual hold on the other line. When I spoke to somebody and went through the whole loyalty spiel, and said I wanted to cancel three times, I was told that there was a cancellation request already on the account and it would be closed at 11:59 PM on December 2. It is now December 3 and I still have Telus services. When I try to call Telus, I am being told that no one is available to take my call. I am extremely frustrated and I am unsure of what to do from here. If this is not resolved today,I will call the CRTC and log a complaint against Telus. Telus has not completely lost me as a customer…yet. I still have my home services and my mobility with them. But they will lose me if this is not resolved today. I am willing to pay the fees associated for cancelling my security and my mobility.harassed by telus and general credit services
I had set up Telus internet for the apartment I lived at briefly. This apartment had a deal with Telus so all the equipment was BUILT INTO each apartment unit and all you had to do was activate it by calling Telus and pushing a button on the modem. So anyway, when I moved out I cancelled my account and paid whatever fee I had to for cancelling early. Easy peasy thought that was the end of it. Couple months go by and I start getting emails about a $108 bill from Telus. I cancelled months ago at this point and paid everything I needed to. Since I keep getting emails about this bill I call them. Guy on the phone says its because I didn't return equipment back when I vacated the apartment. However, there was no equipment to return. Everything was built into the unit that I was renting. Explaining that to him was a rough time. I had to provide emails from the property manager at the time of vacating the apartment saying not to take any equipment with us since again it's BUILT IN. He had to show the email to his supervisor and finally it ended with him waiving the bill. He explicitly said that I would no longer be getting any bills from Telus. Fast forward to a few months after that. I have been getting harassed non stop by emails and by phone from General Credit services saying I have a bill for $108 dollars from Telus. They have my full name and account number. Im tired of being harassed. I dont want to sit on the phone for hours trying to talk to a sane person. I don't know how to resolve this. I dont owe anyone any bills.Question about Home Phone / Landline Porting
Hello, I am trying to port my ( Home Phone / Landline ) number from Rogers with Shaw over to TELUS and have some questions below that I am hoping to receive responses for so I can understand my situation and options moving forward. How long does a porting request for home phones / landlines take? Is it possible to have the porting request process sped up? Is it safe to cancel my Rogers with Shaw ( Home Phone / Landline ) plan once TELUS submits the porting request and the request is pending/in progress or do I have to wait until the TELUS porting request is fully completed? Thank you to all who had taken the time to read this.Push Notifications from SmartHome Only Sending in French
I have changed every language setting possible at every level, they all say English, and yet SmartHome still only sends my notifications in French. I've changed it on MyTelus, I've changed it on the app, I've changed it for the users, I've even restricted the Android app to only one language, nothing works.
My Telus keeps showing I have overdue balance
I have paid in full for my bill last month; I have bank record and I can see it being marked as PAID in the Transaction History in My Telus. Today I received an email about the invoice that is due next month. When I login, I saw a big red message saying that "Your bill is overdue. Please pay the full balance now." for the bill last month that I have PAID already. In my new invoice that is due next month, I clearly see: Balance forward from your last bill..............................................$0.00 So I don't have any outstanding balance. I have talked with Live Chat and they asked me to logout and login again. I still see this overdue message in the Telus app and My Telus for the web. Is there something wrong with the system?
Can't login to Telus account on optik tv box
Hi, I set up a new service recently and I haven't been unable to login to my account using my email and password. I also cannot login to my TV either (using optik tv android box). I have logged in using the email a link method without any issues. I then reset my password and tried logging back in with my email and password but it doesn't work. Any idea what is going on? I haven't even able to access my tv services or telustvplus. I get the following error: Sorry, an error has occurred. Please try again later. I know the password is right because when I have reset the password (after logging into mytelus account using the email link) it says you cannot use the same password as last time.
Why is your call centre closed at 11 AM today?
I closed my pending Home Services account on Nov. 11, and cancelled the installation that was scheduled for Nov. 27. Last night, you texted me to confirm the appointment, which I'd already cancelled on Nov. 11, when I cancelled my pending account. I have been trying to reach an agent to cancel it, but all I get is a message that the office is closed, and to call back tomorrow. WHY IS YOUR OFFICE CLOSED AT 11:00 ON A MONDAY MORNING? I CLOSED MY ACCOUNT. CANCEL THE APPOINTMENT. I WILL NOT PAY FOR AN INSTALLATION I CANCELLED 2 WEEKS AGO.
Cancelling Home Service
Hello Ive been trying to contact Telus and cancel my home services account (moved over from Enbridge). I tried the virtual assistant but it does not deal with home services. I have also scoured the website trying to find ANY way to contact but there is nothing, just an endless loop of bs leading nowhere. Please help!