Digital box going to sleep
Hi, I have the new digital box and even though I have the settings for screen saver set to “never” and for power and energy I have both inactive and watching set to “never” it still insists on checking in after a few hours to see if “I am still here” and then goes goes into what I assume is screen saver. Highly annoying as I love my Naturescape channel on the weekend as I am doing housework and reading. I leave it on the channel for most of the day to provide nice relaxing ambiance. What other settings need to be changed so it doesn’t do this? I have not been able to find any other settings that seem to be related.
Cannot Delete a Channel?
I see, checking the Forum, that this issue has occurred before. I am trying to remove a channel from my account (I'll likely be adding another to replace it). When I navigate to the online section of this bizarre site I get the following message below. (I have been trying for 2 days from my phone and my desktop!) The solution given in the past was to contact customer support. Obviously the person that wrote this "Solution" has NEVER TRIED CONTACTING CUSTOMER SUPPORT! This sure looks like a website issue?Account deactivated while on international trip. Need urgent help!!
I’m traveling internationally due to personal reasons and cannot return to Canada until a couple months. So my rental home now has a new tenant who seemed to have activated a new Telus home service. Telus without any intimation deactivated my account and sent me an email to return equipment. I need to be able to use the Telus internet when I get back and don’t mind paying monthly charges towards service although I’m not using . Now Telus says it will slap a fee up to $300 if I don’t return the equipment and that concerns me since I cannot travel to Canada immediately. I need help! Please!
Closed service a year ago and sent to collections
Hi, I was checking my credit score and noticed that Telus had said that I owed money for a home services bill that was canceled over a year and a half ago and sent it straight to collections. Been trying to talk to support but it's been extremely unhelpful. Where do I go from here?
Hidden cancelation fees
I fell victim of the very scammy sale practice from Telus. I was signed up through a door-to-door sale in 2023. The salesperson clearly stated there were no hidden fees or cancellation penalties. Based on that conversation, I agreed to a SmartHome security, believing everything was on a 3 year term that I can cancel anytime. Today, after the customer support call I learned about cancelation fees! This was never disclosed verbally, and I would not have agreed to SmartHome under those terms. On top of that, the SmartHome system itself has been problematic from the beginning. The door camera has never worked reliably. I’ve tried to address this through support many times, but the issues were never properly resolved.. This experience has seriously damaged my trust, especially given TELUS’ recent ranking for customer complaints. At this point, I’m simply asking for a callback from customer service or the loyalty team to resolve this fairly, without penalties for a service that was misrepresented and never worked properly. If this can’t be resolved within a week, I will be submitting a formal complaint to the CRTC.
NHL on Optik App Guide
Access NHL stats, scores, and schedules through your TELUS Optik TV service with this comprehensive guide. How to Access the App Primary access methods: Tune to channel 910 Press "apps" button on Optik remote Access via Home Screen: Find in apps row Press left arrow during live TV Select "View All" if not visible Available Features Standings Information: Conference rankings Division standings Playoff brackets Game Details: Live scores Period breakdowns Box scores Team rosters Player statistics Schedule Options: Team-specific views Customizable preferences Score history Customization Options Follow specific teams Highlight preferred content Adjust schedule display Track playoff teams Tips for Best Use Check standings regularly Monitor live scores Track favorite teams Review game statistics When to Contact TELUS Contact TELUS support if you experience: App not loading Features unavailable Navigation issues Content not updating Display problems Visit the Support Page for detailed troubleshooting and setup instructions. Version FR
