PSA to everyone having tech difficulties
Please dont waste your time waiting for a callback or sit on hold for an hour to speak to someone in a foreign country. If you're experiencing constant audio and channel problems. Just follow these simple step: Restart your wifi and TV box once a month. This will save you a headache trust me (dont trust me). Call them and speak to the manager
How to install my Ubiquiti gateway into my Telus fiber home network?
Hey guys, I want to move away from Telus' equipment and install my Ubiquiti UCG-Fiber and U7 Lite access points. I currently have fiber internet, Optik TV with legacy equipment, and a home phone. In the network panel, I have a Telus-supplied NAH, WiFi booster 6E, and some splitters. What is the purpose of the MoCA port on the NAH? I have no idea why there are multiple splitters installed and with RG-6 cables on them. I want to clean and tidy up the network panel as it's a total mess. Is it possible to remove the NAH and plug the ONT, legacy TV equipment, and home phone to my UCG-Fiber? I know the internet works if I connect the ONT directly to the UCG-Fiber's WAN port. If not, is the best case scenario to leave the home phone and legacy Optik equipment with the NAH, and then bridge one of the LAN ports and connect that to the UCG-Fiber? Not sure what a NAT and double NAT are, but will this problem occur with this setup? I have no interest or desire to install Rogers' Internet service. For my security, is there a way to unplug Rogers' equipment from my house, or if it's a condo? I'm contemplating installing MoCA adapters. Looking for advice on how to best optimize my new home network/topology. Thank you!
Trying to cancel, Telus makes it near IMPOSSIBLE, why?
Is being unethical like this really worth the hassle it leads to? This only results in CRTC complaints... Have been trying to get in contact with anyone from telus and it is a big loop online with the ai chatbot trying to set up a callback which fails, no email to contact, only number i can call refer me back to the ai chatbot. I Just want to cancel a dead persons account and even though it is NOT on contract, u keep charging me new fees even though service has been unusued for more than 3 months. How do u EASILY and without HASSLE just CANCEL.
Fibre Optic
We have had the Fibre Optic brought into our condo building, the wire runs to each condo above the door. My question is why do we have to have wires running all around each condo to each TV? I would like to go with the fibre optic but I don't like the way neighbor's have had wires running around the walls across the stucco popcorn ceilings and ruining the look of the home. Why cant something be fitted where my modem is now just inside the door and then use Wi fi for everything?
Contact Info BC
Hello, Can anyone please help me with contact info in British Columbia for customer service? Since October, we’ve dealt with horrible experiences with unknowledgeable customer service agents that have continuously increased the bills, including adding services NOT requested. This is an account for an elderly home bound 90 yr old senior with hearing impairment and very very little tech experience. Please help. Thank you.
How to deal with outside broken wires and very simple people working for telus?
Had a technician install new telus internet at the beginning of december. Technician had run to and fro between the house and the street pedestal, and determined that the wiring up on the electrical poles was broken somewhere. Two and half months later, another technician technician came, drove to and fro between the house and the street pedestal (is is more than 100m), climbed few poles, and determined that the wires between the house and the telus street box are broken. I asked him to wire in the modem anyway, so when next technician comes with a spool of wire, they do not have to enter the house, all they need is to run the wire between the box on the outside wall and their street pedestal. Astonishingly, I received a message that the service is now up. Tried to communicate with their AI assistant, asking for live agent. AI assistant failed. Got an email, supposedly from live person, who suggested that I unplug and plug in the modem. Did the movie "Idiocracy", https://www.imdb.com/title/tt0387808/ get its inspiration from how telus functions? Anybody here has an email for someone high up on the telus chain of command who understand the phrase "wires are broken" and can do something about it?Annoyed of receiving invoices for service account that does not exist.
Hi, I am annoyed of receiving invoices by canada post for service account that does not exist. I called customer service and they cannot find account. I am annoyed now. It’s related to Home security- Alarm. Please can Telus manager look into it and stop sending me invoices. I am pissed off now.