Telus Internet cancellation nightmare: still no resolution!
I’m posting another update here because, true to form, Telus has dropped the ball yet again. I was assured that Cammy, a manager at Telus, would reach out to me directly on April 1st to finally get my service disconnected properly and arrange the return shipping for the equipment. Well, April 1st has come and gone, and big surprise—absolutely zero follow-up or phone call. I am completely fed up with how difficult and exhausting it has been just to close out this account. First, a loyalty agent cancels my service without my authorization. Then, I am told I have to pay over $200 in early termination fees for moving to an area where Telus can't even provide service - completely contradicting what the sales rep told me when I signed up. And now, management cannot even be bothered to call me back when they specifically schedule a time to do so. Can a forum moderator or someone with actual authority please step in and deal with this? I am tired of being passed around, lied to, and ignored. I just want this nightmare over with. What do I actually have to do to get some real customer service here?
Port 80 / 443 port blocking ... again
There are already a few threads with this question, I've already reviewed the relevant documentation: https://www.telus.com/en/support/article/telus-hsia-security-measures-policy --- Port 80 is reporting Connection Timed Out... This is not coming from my router and the tcp connection does not appear to make it to my network (confirmed by closing ports and validating with IPv6 to alternate network devices bypassing the IPv4 rewrite and NAT). Does the above doc need to be updated? I likely would not have switched to Telus if they were transparent about this blocking. HTTP/1.1 502 Connection timed out Date: Mon, 30 Mar 2026 16:52:06 GMT Connection: close Cache-Control: no-store Content-Type: text/html Content-Language: en Content-Length: 219 <HEAD> <TITLE>Connection timed out</TITLE> </HEAD> <BODY BGCOLOR="white" FGCOLOR="black"> <FONT FACE="Helvetica,Arial"><B> Connection timed out</B></FONT> <!-- default "Connection timed out" response (502) --> </BODY>
Poor internet quality going on for several weeks now
Hello, I am not the one whom has the contract with TELUS but she is unavailable atm so I made this account to try and get into contact with someone who might be able to help, I have restarted my machine, I have restarted the router for a full 60 seconds, I'm not sure what else I can do, I use a wireless connection but I have the signal booster or whatever its called in my room with the computer that is connected to it, it is not blocked its has free line of sight with the wifi antenna, but my internet quality has been garbage for weeks now, major packet loss and constant disconnections to the game servers, and I have checked the status of said servers and no one else has been reporting issues with them. we have if I recall correctly the plan we are under is the purefibre internet 300. I'm just frustrated because it was good for a long time but for the past couple of weeks its been nothing but lost connections and massive ping and packet loss spikes. maybe the infrastructure around my house got damaged somehow and that's what's causing? there has been a fair bit of construction around my neighborhood. I don't know. But I do know there has been a massive degradation in quality to the service we pay for.
Return Your TELUS Equipment in 3 Easy Steps
Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately sized box. - Include the first page of your most recent bill if you have it. If not, just grab a piece of paper and clearly write the following info on it: First and last name of the account holder. TELUS account number and full service address. Phone number associated with the service(s) (if applicable). - Seal the box securely. TAKE THE PACKAGE TO ANY CANADA POST OUTLET - Visit any Canada Post outlet and let the clerk know you're returning residential equipment to TELUS. - Quote the Return ID number PR142924. - Canada Post will provide you with a prepaid waybill, with the TELUS address already printed on it (no charge). (PLEASE NOTE: For any TELUS Mobility and wireless equipment returns, including the TELUS Smart Hub, please call our team directly at 1-866-558-2273 to arrange a return.) KEEP TRACK OF THE WAYBILL NUMBER - Please keep track of the waybill number you received from the Canada Post clerk until the package is successfully returned to our warehouse. - For convenience, take a picture of the waybill so you have it easily accessible on your phone! If you have any further questions, please comment below or reach out to us over at our Twitter/X or Facebook pages and we'll be there to help! FR version
Wi-Fi 6 Upgrade Inquiry
I've been trying to help my 64 year old dad upgrade the modem in our house as the internet connectivity and speed has significantly slowed down. We successfully got some sent in from the loyalty department, just to find out that they were the exact same models that we have. After spending an hour waiting for our call, the representatives at the call center kept transferring us. I made it CLEAR that we wanted to upgrade our Wi-Fi modem and she said she would transfer us to the correct department. She also said she would include a note to give me authorization so that my dad would not have to be on the call and to avoid us from repeatedly being verified each time. After a whole bunch of transfers and somehow ending up at the security department (we do not have any Telus security products btw), we're still at square one. Does anyone have any tips for trying to obtain a Wi-Fi 6 modem without going through HOURS of their call center? I CANNOT imagine how difficult it is for others trying to request for services and waste so much time to be transferred to the wrong department. Definitely a headache of a process.Build-out plans for fiber into existing neighborhoods
I'm looking at having a home built in Inglewood, and want to have fiber internet service, but it doesn't look like Telus fiber services are available there. Where to I go to find out about Telus services roll out schedule for neighborhoods not currently serviced? Is there a schedule for Inglewood? My timeline for installation would be about two years from now.
