Unresolved Billing Error and Repeated Collections Notice for Account
I am writing to report an ongoing billing dispute that has already caused significant harm to my credit score. In January 2025, Telus incorrectly sent my account to collections for an erroneous charge. After I contacted Telus, the error was acknowledged, and the collection agency removed the entry from my credit file. However, I recently received another collections letter stating that I owe Telus $554—an amount I do not recognize, as my bills have been paid automatically from my bank account without interruption. To resolve this immediately, I request the following: A detailed explanation of how and when this $554 charge originated, including a breakdown of the invoice, date of service, and any supporting documents. Confirmation that my account is fully up to date, with proof of all automatic payments processed since January 2025. Immediate action to recall this collections notice and have it removed from my credit report as this second error has caused my credit score to drop by more than 100 points. Compensation for any related costs, such as credit monitoring fees, if applicable.Need Explantion
I requested my move before November 15th and with the irresponsibility of the technician my 2 scheduled appointments were moved to another dates. Its 21st of December and my landlord is really getting upset for me using his wifi since November 28th. I pay him everyday for the wifi because I didn't sign the lease for internet. I have pictures which I cant share here as there is no options for sending pictures. I really need an explanation for why its been taking long and who are responsible for all this . As, a customer its not fair and I have been treated well either. Telus knows my health conditions and still they treating me like that
Customer Service Vancouver Complaint
Formal Complaint Letter (Service Not Delivered) Account Number: (removed account number) Address: Gastown Area, Vancouver, BC Date: Dec,13/2025 To Whom It May Concern, I am writing to formally lodge a complaint regarding the Home Internet Bundle I signed up for, which was scheduled to be installed on December 11 between 9:00 a.m. and 12:00 p.m. Despite this confirmed appointment, no technician arrived, and I have received no communication regarding rescheduling or delays. I did receive promotional emails about upgrading to Pure Fiber and receiving two months free, as well as the PS5 holiday package deal, but none of these services have been delivered. I have waited two days without any reply to my emails or call‑backs, which is unacceptable for a service I am already expected to pay for. This lack of service and communication is extremely disappointing. For the price being charged — even at $70 per month — the absence of installation, follow‑up, or accountability feels like a breach of trust and a failure to meet basic customer service standards. I request the following actions immediately: Confirmation of a new installation date and time. Written acknowledgment of the missed appointment. Assurance that promotional offers (Pure Fiber upgrade, two months free, PS5 holiday deal) will be honored. Compensation or credit for the delay and inconvenience caused. If I do not receive a satisfactory response within five business days, I will escalate this complaint to the Commission for Complaints for Telecom‑television Services (CCTS), the independent body that handles unresolved telecom complaints in Canada. Yours sincerely, Jonathan Craig (removed email address)
Strange Recording Behavior
I just upgraded from my old PVR Telus box to the new Android TV box. I have had this for just over two weeks. Today when I got home from work I went into my recordings and had every eposode from this season of several shows I added. For example I had every episode from this season of Elsbeth (and several from last season) - and the dates went all the way back to to when the epsiode originally aired - it said it recorded episode 1 on October 12th - weeks and weeks before I had my digital box? I cleared out all those, and now tonight it started to record Matlock...twice...at the same time. It said one was being recorded off channel 255, and one had no channel listed. If I look at what is scheduled to be recorded I can see the same thing, but not on all my recordings, only certain ones. On Saturday it is going to record SNL twice at the same time, once it shows the channel 260, and the duplicate had no channel. Any clue why this happening, and how to fix it.
Can’t Activate Disney+ Through Stream+
I recently purchased Stream+ on the Telus app. It was a huge pain, but I managed to activate the Netflix, Prime, and Telus TV+ accounts, but I haven’t been able to activate Disney+. I contacted Telus and they told me the issue was with Disney+ and to contact their support instead. So I did, and Disney+ Support and they told me it wasn’t on their end, and suggested I went to a Telus store to have them help activate the account. I just went to a Telus store today and they told me they couldn’t do anything, and to contact Telus Support. I’m going back to work on Tuesday night and if I can’t find a solution to this, I’m cancelling Stream+.
Telus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?
Cancelling Services
A couple of weeks ago I switched my Internet and TV over to Rogers as they gave me a better deal then tell us could do. When I phoned to cancel my Telus services, I was on hold for about an hour. Another member of my household also called during that time because we were on a perpetual hold on the other line. When I spoke to somebody and went through the whole loyalty spiel, and said I wanted to cancel three times, I was told that there was a cancellation request already on the account and it would be closed at 11:59 PM on December 2. It is now December 3 and I still have Telus services. When I try to call Telus, I am being told that no one is available to take my call. I am extremely frustrated and I am unsure of what to do from here. If this is not resolved today,I will call the CRTC and log a complaint against Telus. Telus has not completely lost me as a customer…yet. I still have my home services and my mobility with them. But they will lose me if this is not resolved today. I am willing to pay the fees associated for cancelling my security and my mobility.
