Featured Categories
Forum Widgets
Recent Discussions
Loyalty credit errors
Started in May asking if I could get an expired loyalty credit re-instated and have had to call in each month until October because it didn't happen correctly. Each month Telus would charge for cancelling a plan and starting a new one in the middle of a bill period with partial charges for a plan without any discounts. My bill never use to vary and was always $108.75. After calling in May it was monthly $116.65, $132.47,$133.45, & $124.00 all resulting from trying to correct the credit. My contracts will expire June 13 2026. It obviously doesn't pay to call in early to renew as it results in these partial charges without discounts. Does anyone know if you have to call in the day your plan expires or should it be on your billing date the month before? (Assuming I want to continue with telus)
Drawing attention to sexism in tech support
For months my wife has been dealing with TELUS tech support to deal with problems in our account and gotten stonewalled every call. Everyone has insisted that they can potentially cancel the service that has never worked... but only after running diagnostics and tests. And every month we got billed for the service again, sometimes with additional packages/fees added to it that we didn't request. This was getting ridiculous. This last time while she was on the phone going through the same process again to dispute the charges and try to cancel the service, I hijacked the call. The agent quickly turned from repeating old talking points about diagnosing the problem and fixing it to actually reading the previous reports. After reading the reports they immediately offered to cancel the service and wave the early cancellation fee without needing further testing or talking to higherups (excuses given repeatedly on previous calls). As a note this account was just made to make this review to avoid it being attached to our actual information to avoid retaliatory action for calling out the sexism.Telus Optik Core+Premium Issue
I was just offered Telus Optik Core+Premium. I selected Netflix as my premium and was told by the representative that the Premium would be the Netflix Premium (4k streaming package). But when I go to my account to view my selection it shows that only the Standard Package is available as part of my plan. When I click the Premium subscription it tells me it will cost an additional $5 a month on my Telus Bill. Now, am I misunderstanding something here? I feel sort of duped because a big reason I accepted this bundle was having the Core+Premium. I figured before I call support i'd ask here to see if anyone has the same plan? and if by selecting the Premium Netflix subscription if the $5 extra fee is waived? Thanks!Telus Purefibre 3Gbps - Alberta..Bridge mode assigns public IP but routing not working
Hi I am trying to setup bridge mode on NH20A unit. Followed the instructions, factory reset the NH20A and bridge 10G port. The bridge port is connected to a another router. The router DOES get an additional secondary public IP address but this is as far as it goes. I am not able to browse to any site, ping any address and not even ping to the gateway IP of 2nd IP. I confirmed the same behavior with that port connected directly to windows PC. Is there any another config required ? Telus sent a technician which did basically the same thing and they spoke to their backend whose only answer is "Everything is working as per TELUS " and did not fix anything. I am in Edmonton on a 3gbps plan. I really need to make the bridging work !! I am not sure if any VLAN Tagging is required on WAN side to make it work. We only have Telus fibre internet at home. Thanks
Why is the availability check giving incorrect information
I was looking to subscribe to multiple services: fibre internet and TV. The availability check on the website says both are available in my area. However, each time I try to submit an order, I am told by the service rep that only internet is available. I can only assume that the sales and marketing team are providing unclear information so they can attempt to sell people on internet-only.
Can’t Activate Disney+ Through Stream+
I recently purchased Stream+ on the Telus app. It was a huge pain, but I managed to activate the Netflix, Prime, and Telus TV+ accounts, but I haven’t been able to activate Disney+. I contacted Telus and they told me the issue was with Disney+ and to contact their support instead. So I did, and Disney+ Support and they told me it wasn’t on their end, and suggested I went to a Telus store to have them help activate the account. I just went to a Telus store today and they told me they couldn’t do anything, and to contact Telus Support. I’m going back to work on Tuesday night and if I can’t find a solution to this, I’m cancelling Stream+.
Poor service for wifi equipment
Well today I called to complain about my internet I x5 gb speed but my wifi modem is a wifi boost 6 that only is good for 2.5 gb I need the new wifi modem that is wifi boost 7 that is good for 5gb speed I spent 3 hours on the phone and when they finally told me they would send a new one out I was told I would have to pay $200 for it I already pay $300 a month for my service all I want is a wifi modem that works with my plan
