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Recording Timing is wrong
I have scheduled recordings of some shows and the timing doesn't match the show. I've noticed it especially with several HBO programs. The recording starts up to 10 minutes before the show actually starts and ends early, cutting it off. I think the TELUS guide isn't synced with the actual program times.
Tired of the Stream has timed out with Telus Home Security
This system is clearly not functioning properly. After trying multiple browsers, clearing cache, and changing memory performance settings, the stream still times out every minute and I have to constantly hit “Resume All.” It’s unbelievable that Telus would release a security system with such basic reliability issues. I need out of this contract so I can get a proper security setup that actually works. Or Telus - fix this issue immediately.
Cable Cut, No Timeline or Direct Contact Provided – Long-Time Customer Frustrated
I've been a loyal TELUS customer for a while and have generally had good service, but I'm really disappointed with the recent handling of my internet setup and ongoing outage. I recently moved to a new address and requested service transfer/setup. It took 4-5 days for the internet to be activated after moving in, leaving my household completely without internet during that time. This was already inconvenient, but we managed. Now, just one month later, my PureFibre connection has gone down because (according to the agent I spoke with) the fiber cable got cut. I've been without service again, and when I contacted support, the customer agent couldn't provide any estimated repair timeline or even a rough timeframe (e.g., days, weeks?). They said it's now in the hands of a different team (likely field repairs or network ops), but couldn't give me a direct contact number to follow up with that team, or any way to get updates beyond calling back into general support. No proactive communication or compensation offered so far for the repeated downtime. This is the second major disruption in a short period, and the lack of transparency or a clear escalation path is making it hard to plan or trust the service. As someone relying on reliable internet for work/home, this is unacceptable.Upgrading to PureFibre X Internet 3G
I currently have PureFibre Internet Gigabit and my contract is coming up for renewal. I've received an offer to upgrade to PureFibre X Internet 3G for $120/month on a 2-year term and I'm seriously considering it, but I have a few technical questions before committing. I have a Nokia ONT installed in my home, which connects directly to my Unifi Cloud Gateway Ultra. My main concern is whether upgrading to the 3G plan would require a technician visit to replace any equipment — ideally I'd like this to be a seamless, remote upgrade. Specifically: is the Nokia ONT capable of supporting a 3 Gbps connection, or would it need to be swapped out for a newer unit to handle the higher speeds? Thanks in advance!
Disney Activation with Stream Plus - Still unfixed
Hey everyone, 2 weeks ago our Disney stopped working as part of Stream+, called support, reset, etc etc no change, told 2 days, 2 weeks later still no change and no one at Telus can give me an answer other than a department with no phone, no email, no contact will fix it in 2 days. Problem we have is in Telus App and Telus website under manage subscription it says to Activate Disney+ but when you click Activate, a green button it doesn’t do anything. We had it fine for 2 months no issues just stopped randomly and can’t reactivate. Any community help is appreciated as Telus have been no help other then billing me full price for half working service.
