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ERR_AGL ACN_3545 trying to log in to Telus TV+ iPad App
I get the login error: ERRAGL ACN3545 when I try to log in to the Telus TV plus iPad Application.
According to a search I found this recommendation:
To help the support agent understand, ask them specifically to "re-sync the provisioning between the My TELUS portal and the TELUS TV Plus backend.
I called Telus support and after about an hour of repeating this the support agent has made a request to have this done - says it will take 24-24 hours to have this done.
All other Telus web and mobile applications (My Telus, Telus log in etc) work fine except for this or using the browser to login. As per other recommendations, I changed the password and reinstalled the application but so far nothing. Just waiting to have Telus notify me when they have done the synch. There has to be a better way...
Just to wrap this up - I now have access to my Telus TV account again.
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Just to wrap this up - I now have access to my Telus TV account again.
Thank you TELUS_Support - I did respond to your private message. I did check again early this morning and access to my TV Plus account is now working. However, this is an example of where TELUS technical support could do a better job of keeping a customer informed of issues that are beyond their control
TELUS_SupportOfficial Support Team
Amazing! Glad to hear it has been resolved. Cheers!
Update - Telus followed up on my previous case - the second call went better than the first. Just waiting to have someone on the Telus back end system complete the reset and hopefully in 24-48 hours I will be able to log in again. Not happy about not having access but given the potential source of the issue not much I can do
- TELUS_Support
Thanks for keeping us posted Blair. The ERR_AGL ACN_3545 error can indeed be tricky, especially when it involves backend provisioning or account conflicts like the one you mentioned with the Apple TV. It’s good that the potential cause has been identified, and glad to hear the second call went smoother. Hopefully, the reset will resolve the issue once the backend team completes the process.
Update on this - it turns out my son was using Telus TV Plus on an Apple TV at his house - I had given him the Apple TV and no one noticed that it was using my account.
This could be the issue. Now I all have to do is call into Telus, wait an hour or so for a call back, explain all of this again to the tech person for 1 hour so that someone will just reset the login. Wish me luck :-)
Can anyone from Telus support assist on this?
Update on this:
It has now been more than a week and I cannot access the TV service I have paid for. Each support case results in "give us 24-48 hours" and no change. I changed the password and confirmed on the Telus login that if I use the wrong password, I receive the appropriate error. If I use the correct password I get the aforementioned "ERRAGL ACN3545" message. So I need Telus to restore the synchronized password otherwise I will cancel my account.
- TELUS_Support
You mentioned that you had a second call and were waiting on a resolution from our team. That has yet to happen?
