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Disney Activation with Stream Plus - Still unfixed
Hey everyone,
2 weeks ago our Disney stopped working as part of Stream+, called support, reset, etc etc no change, told 2 days, 2 weeks later still no change and no one at Telus can give me an answer other than a department with no phone, no email, no contact will fix it in 2 days.
Problem we have is in Telus App and Telus website under manage subscription it says to Activate Disney+ but when you click Activate, a green button it doesn’t do anything. We had it fine for 2 months no issues just stopped randomly and can’t reactivate. Any community help is appreciated as Telus have been no help other then billing me full price for half working service.
Update: This morning our service began working, took some time and many tickets but looks like all is restored.
5 Replies
same here, had disney+ working for many months, today i logged in to disney+ and found out i no longer had the subscription. Attempt to go through the "launch" button from my telus does take me to disney+ but it still want me to choose a subscription manually and have to enter payment information. Anything else i can do from my end?
Sadly no, the online chat here and tech support is best resource, but it definitely takes sometime. From our ticket being opened until resolved was almost 2.5 weeks.
Update: This morning our service began working, took some time and many tickets but looks like all is restored.
Just an addendum: no popup blocker, no site blocking, etc., it just doesn’t do anything. Telus Tv, Amazon and Netflix all work fine, just Disney+ doesn’t do anything. Profile has been reset, account re-added, then told 2 days.
TELUS_SupportOfficial Support Team
Hey LemonPledge - sounds like the team submitted a ticket to have this issue resolved. We can investigate what happened with the ticket so we'll send you a private message to gather your account information
