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CGNAT Removal and Public IP Address Assignment, Is This Still Possible?
Hello and Happy New Year. I recently moved and am now managing my own TELUS Fibre connection directly. I am trying to resume hosting small game servers and other self-hosted services that require inb...
Update: While I still have recieved no further communication from Telus, my internet went offline for a few minutes and when it came back, CGNAT was gone! I have been assigned a public IP and can resume my nerdy projects.
I guess that answers my (and hopefully a few of your) questions. Happy networking!
I have been struggling perpetually with front line technical support. Is it possible to still get a public facing ip address from Telus? TELUS_Support
TELUS_Support
Official Support Team
Official Support Teamblueicing It is handled by our technical support team who will first troubleshoot the issue and engage our backend provisioning team (as mentioned by as Footknight) if the CGNET removal is necessary. What was discussed on the call?
I have called technical support multiple times trying different approaches.
Tried explaining I am hosting a family photo backup solution that needs external access from their phones to my network. This requires a public IP address that a phone can be directed to, to connect to my network. I was told I need a business account as they are trying to sell me a static IP address.
Tried stating that I am behind a CGNAT specifically and asking for a public facing IP address. Technical support has no reference for CGNAT in their database so this was very impossible for them to resolve using those terms.
I have been told that all Telus home internet services for security reasons are now placed behind CGNAT.
I did finally make it to a second level support person (through the first level) and was told that I would require a static IP address which is only available to business customers.
- TELUS_Support
What we could do is send you a private message to have CGNAT removed so look out for a private message from us
Please send me a PM. I need GCNAT removed.
I just spent 3 hours talking to phone support. Not one of them understood my problem. They just make up excuses why they couldn't help me, usually totally unrelated to my problem. The more you try to help them understand, the more they insist whatever you're asking for is out of scope. You literally just have play dumb with them about how playstation "playstation connection status is orange" or something. Drop words like "publicly routable" or "GCNAT" and they might just hang up on you.
