Forum Discussion
mewtwochu
1 day agoNeighbour
Apex Legends/EA Servers Peering Issue - Request for more direct peering/routing
Hi,
I have been with Telus on Purefibre Gigabit for over 5 years and every time I grind ranked in Apex Legends I feel like I have been at a disadvantage. Enemies would be skipping frames/teleporting, I would be getting shot around corners, etc. The ping is normally within a reasonable range, but fluctuating a lot - between 19-50 ms on US-West servers. My PC has been wired with ethernet this whole time, so the ping should not be fluctuating this much. I know it is a routing issue on Telus' end, and not the game servers, because I tried playing on the same ranked server the other day using a cellular data tether from my phone - even though the jitter of cellular data was pretty bad, my shots were registering much more consistently and I could actually see the entire trajectory of enemies' movement and gunshots.
I ran some traceroutes to easo.ea.com, since Apex is an EA game, while connected to my cellular data, and also while connected to Telus. I noticed extremely different routing; while on cellular data, the traceroute finished quicker and with less hops - no pings were timed-out, other than the "Request timed out" ICMP packets. While on Telus, however, the traceroute took 17 hops, and had to go through 9 different zip.zayo.com hops (some with ping time-outs) to finally reach EA. There definitely is a better routing path that should be available, and better peering.
I would like to request for Telus support to optimize my peering/routing to EA servers so I can grind ranked smoothly. I love the game and it pains me greatly when the game spikes in latency when engaged in battle, or even when the kill feed updates. I have screenshots of my traceroutes if needed.
Thank you.
2 Replies
- TELUS_Support
Official Support Team
Looks like you've done some extensive testing. For the game the path traffic takes can vary based on network conditions, peering arrangements, and the specific game server you’re connecting to. To be completely transparent right off the bat, TELUS cannot manually adjust, customize, or optimize routing and peering paths for individual customer accounts.
You could try a few other things though:
Reboot the modem/router before testing
Compare results at different times of day
Make sure nothing else is using bandwidth during the test