Purefibre Internet Gigabit and Optik TV Install Nightmare
I'm having a horrible time getting my internet hooked up. Has anyone else had any issues with TELUS technician "no shows"? I have had 3 confirmed appointments booked in the last ten days and each time the technician has failed to show up. TELUS technical support has been no help. I think I've spent more time with them in the last couple of weeks that my own family. The only thing that keeps it fresh is that every time I call TELUS technical support it's like starting from square one. I have to spend ten minutes explaining all of the previous failures of the technical support team, then they apologize profusely, then they tell me the problem has been solved. When I realize problem hasn't been solved, I call back and we start all over. It's an exquisite little dance we repeat over and over again.Upgrade to PureFibre in Langley Meadows
Till June 2024, in my old place, for 3 years I had TELUS PureFibre (for a great montly rate) but when I moved to Langley Meadows I had to opt for TELUS cable internet. In Dec 2024, a TELUS representative came to my door and offerred free upgrade to TELUS PureFibre (recently installed in the community), with no additional monthly cost and also sold me Smart Home Security products for a good rate as well. He said someone will contact regarding the upgrade but its been 2 months now and nobody reached out. When I contacted the TELUS Loyalty department now on this matter, they are offering my upgrade to PureFibre for almost double the cost of the cable internet plan I have. No respect for loyalty. Anybody in the community faced this problem? Similar experience back in Sep 2024 when my TELUS mobility rate was increased overnight I reached out to multiple departments in TELUS (loyalty, sales), only to know that I cannot get back the old rate and then I decided to move to Bell. 1 week after I moved to Bell got a call from TELUS offering me discounted TELUS mobility plans. Frustrating!Request Fibre Optic Internet for Statra Building
Hi everyone, I wanted to ask if anyone here has experience with this or knows what the process is like for getting fibre installed in a strata-managed building. We had a fibre internet contract with Telus with our old place and now we are moving to a new place which a unit in older complex. When I contacted Telus, they mentioned that our building doesn’t currently have fibre installed, and ROA need to be signed by the building owner or strata if we wanted it to be install. My landlord (the owner of the unit) is giving a green light already, but he also would like to know more details and what would be the cost so he can bring this up to council meeting. We'd love to have faster and more stable internet since we are working from home and it requires a lot of download/ upload heavy files. Any advice for what would be the next steps for all of us?or who should i be contacting would be super appreciated! Thanks so much!
