purefibre
37 TopicsNew to Fibre Phone/Internet: Installation & Wiring questions
HI. So our Strata Complex is switching over to Telus PureFibre, but we didn't get any explanation on how it "should" be done. I have reviewed what Telus says on there FibreUpgrade page, and tried to understand The-Story-of-My-Fibre-Install forum post, but I have some questions. My Line Diagram for Fibre installation: TELUS CO --- "Last 100 metre" Cable Phone Pole --- House (External) --- Drill Through Wall --- Fibre Goes where?? Telus runs Optical cable from the CO to the "last mile", and then to your home. But where on (or in) your home does the Telus Fibre Optical cable terminate and what is that called (Demarcation box? )? Does the Telus Fibre connect to an active "Fibre-to-Copper" conversion box? What is the general term for this box, and what is the 2021 current brand / model that they use (so I can look up its datasheet 😄 )? I assume this conversion box connects up to the existing (twisted pair) copper wiring you have in your house (so no need to run Cat 5e or 6, copper Ethernet cables, or different then RJ11 copper phone cables), so that you can use all your current phone and router electronics. Is this a wrong assumption, and if so what does the conversion box output? In a multi-level house / townhome, will Telus run the Fibre cable to the mid-level of the house even if the current copper house wiring terminates on the ground floor / basement? Now that I write this maybe that isn't the best idea, but the thought of having an active "fibre to copper" conversion electronic device in my unfinished parking garage, on the ground floor, rarely monitored, seems like a bad idea (heat/fire safety for example, or just dust, car soot, and bugs damaging it). What would be the recommended way to "hook up" Telus PureFibre to a 3 level Townhome, where the 1st level is just a ground floor garage? Personally I would like to see all active electronics on the 2nd level, somewhere above the garage. Thanks, and feel free to add any information you think I didn't ask but would be good to know - links are fine.11KViews0likes3CommentsUnion Bay Estates / Kennsington Developements Fibre Connection?
Im just going through past announcements ect and it suggest that union bay will have 14,000 new single family units when they construction of all the residential is over. You can see the groundwork for all this playing it self out now with street lamps, roadway and the leveling of dirt in order to prepare for more condos, and residentials. My question is that according to this fibre would be needed to expand and connect the killmarnock district etc for kennsington properties etc for union bay estates nearly 2000 acres I believe. To make a long story short I signed up to be one of the expansion homes on fiber list and wondering if you wouldn't mind just connecting me first on the way to union bay estates. Thanks.8.1KViews0likes9CommentsTelus pure fibre connection help
Hello everyone, I had my home tv and internet connections upgraded through my Strata. Telus came and installed their pure fibre wires and new boxes to connect to my suite. Now I have recently upgraded my TV and AVR to 4K compatible tech and purchased cat 8 Ethernet cables. However I just noticed that I didn’t replace the ones that came with the Telus hardware ONT/T3200m. Now my question is, what cat rating is the cable that would have come with the Telus equipment, specifically the ONT box from the wall that connects to the T3200m, and do I need to upgrade that cat cable.? Please help, thank you5.1KViews0likes3CommentsPurefibre Internet Gigabit and Optik TV Install Nightmare
I'm having a horrible time getting my internet hooked up. Has anyone else had any issues with TELUS technician "no shows"? I have had 3 confirmed appointments booked in the last ten days and each time the technician has failed to show up. TELUS technical support has been no help. I think I've spent more time with them in the last couple of weeks that my own family. The only thing that keeps it fresh is that every time I call TELUS technical support it's like starting from square one. I have to spend ten minutes explaining all of the previous failures of the technical support team, then they apologize profusely, then they tell me the problem has been solved. When I realize problem hasn't been solved, I call back and we start all over. It's an exquisite little dance we repeat over and over again.2.1KViews1like3CommentsUpgrade to PureFibre in Langley Meadows
Till June 2024, in my old place, for 3 years I had TELUS PureFibre (for a great montly rate) but when I moved to Langley Meadows I had to opt for TELUS cable internet. In Dec 2024, a TELUS representative came to my door and offerred free upgrade to TELUS PureFibre (recently installed in the community), with no additional monthly cost and also sold me Smart Home Security products for a good rate as well. He said someone will contact regarding the upgrade but its been 2 months now and nobody reached out. When I contacted the TELUS Loyalty department now on this matter, they are offering my upgrade to PureFibre for almost double the cost of the cable internet plan I have. No respect for loyalty. Anybody in the community faced this problem? Similar experience back in Sep 2024 when my TELUS mobility rate was increased overnight I reached out to multiple departments in TELUS (loyalty, sales), only to know that I cannot get back the old rate and then I decided to move to Bell. 1 week after I moved to Bell got a call from TELUS offering me discounted TELUS mobility plans. Frustrating!612Views0likes1CommentRequest Fibre Optic Internet for Statra Building
Hi everyone, I wanted to ask if anyone here has experience with this or knows what the process is like for getting fibre installed in a strata-managed building. We had a fibre internet contract with Telus with our old place and now we are moving to a new place which a unit in older complex. When I contacted Telus, they mentioned that our building doesn’t currently have fibre installed, and ROA need to be signed by the building owner or strata if we wanted it to be install. My landlord (the owner of the unit) is giving a green light already, but he also would like to know more details and what would be the cost so he can bring this up to council meeting. We'd love to have faster and more stable internet since we are working from home and it requires a lot of download/ upload heavy files. Any advice for what would be the next steps for all of us?or who should i be contacting would be super appreciated! Thanks so much!342Views0likes0CommentsBridge mode on recent modems?
Hi, I'm contemplating moving from Bell to Telus but I want to be sure it is possible to configure the recent Telus Fiber modems in bridge mode. I already have a complet network configuration and I don't want to have to change anything. Thanks.Solved299Views0likes1Comment