Forum Discussion
PureFibre installation request for condo building?
Wondering if anyone has had success requesting a PureFibre installation be run to their condo building (specifically a low-rise, 12-18 unit size one)?
I'm in Edmonton, in the Old Strathcona neighbourhood, and when I check online it says PureFibre is not available for my building, but the infrastructure obviously exists because every single detached home on the same street can order it today. Assuming this is a matter of getting the last few feet of cable installed and then wired in the building (which I recognize might be expensive).
Currently stuck with Rogers at 1 Gig speeds, would prefer to switch to Telus and the 3 Gig when my contract is up in December, but not sure if this is possible or not. Any tips on how to request this kind of hook up would be appreciated.
2 Replies
TELUS_SupportOfficial Support Team
Thanks for your post! Nighthawk is bang on with the link, and once there you can click on the FAQ in the top right corner just above the picture. There'll be contact info in there!
- Nighthawk
Community Power User
Your condo board has to reach out to Telus to get it run in to the building. Typically it is done at no cost to the building. My building in Edmonton had it installed a few years back.
The board can read the FAQ here: https://www.telus.com/en/internet/fibre/mdu
There used to be a form the board could fill out on the website but I don't see anything on the above page. TELUS_Support , has the process changed or has the link to the form the board rep has to fill out been moved?
