purefibre

91 Topics

Fibre: wrong 200$ installation charges debited
We were told by both the technician who came and the agents we talked to before that we were not going to be charged for the fibre installation. We received 6 letters, even registered letters and numerous emails telling us that was a free upgrade from the copper to fibre because Telus is ending copper in our area. From Telus FAQ: Is there any cost to transfer to Telus pure fibre? No, we value your business and this transfer will come at no cost to you. Today I opened the bill and there is a charge of 200$ + taxes !! Shock 😮 I called Telus, after wasting my time trying to dispute the issue on the app that tells you that something went wrong, “maybe is your internet connection “ 😳 More time wasted. The AI agent told me I would get a call back. The first one was canceled because even if I said hello 3 times , the machine hung up on me. I called again and after talking briefly with a human I was put on hold for the dispute team and after 1 hour waiting to talk to someone of the dispute team the call ended. Frustration big time ! Why did I trust all these people?! They all can’t care less and at this point they are just telling you lies Where is Telus? the one that I trusted long time ago , not anymore. But it’s not over
Solved
katbel78
25 days ago Place Home Services
148Views
1like
3Comments
Boost Wifi7 10G port flashing orange
I recently had 3G internet installed with a new NAH and Boost Wifi7 hub. The hub is connected to the NAH through the 10 Gbps port (or so the installer told me). When I connect by ethernet to the 2.5 Gbps port I am only seeing 1 Gbps speeds. The 10G port on the hub is flashing orange, whereas the 2.5 Gbps and 1 Gbps ports are green. What does the orange flashing mean? Am I not getting full 3G speed to my Wifi hub?
mherasy
1 month ago Place Home Services
174Views
1like
3Comments
Poor Routings to game servers
I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous sometimes I won’t even send the required packets for the server to give me enough updates and it’s not even just Valorant I used a software on my computer called pingplotter which measures packet loss and hops in your network routing and to Apex Valorant Marvel rivals CoD and so many other games but CSGO my graph was green and i was lagging if you want test the same thing download ping plotter set your trace interval to 1 and Focus time to 5 and ping 192.207.0.1 and let me know how your graph looks
EnvyAB
4 months ago Place Home Services
213Views
1like
3Comments
Purefibre Internet Gigabit and Optik TV Install Nightmare
I'm having a horrible time getting my internet hooked up. Has anyone else had any issues with TELUS technician "no shows"? I have had 3 confirmed appointments booked in the last ten days and each time the technician has failed to show up. TELUS technical support has been no help. I think I've spent more time with them in the last couple of weeks that my own family. The only thing that keeps it fresh is that every time I call TELUS technical support it's like starting from square one. I have to spend ten minutes explaining all of the previous failures of the technical support team, then they apologize profusely, then they tell me the problem has been solved. When I realize problem hasn't been solved, I call back and we start all over. It's an exquisite little dance we repeat over and over again.
swanny
2 years ago Place Home Services
2.2KViews
1like
3Comments