Waiving early termination fee for moving to address that does not provide same service

Hello,

I am considering moving to a new address and recently contacted TELUS to inquire about transferring my current service.

During my conversation with a support representative, I was informed that fibre service is not available at the new location. The highest speed available there is only 150 Mbps, compared to the 940 Mbps fibre service included in my current agreement.

I signed up for my TELUS service based on the availability of fibre internet, and I would be happy to remain a TELUS customer if the same or a comparable service were available at the new address. Unfortunately, that is not the case.

Given that TELUS is unable to provide a comparable service at the new location, I respectfully request that the early termination fee be waived. This situation is not the result of a voluntary downgrade or a change in my service needs, but rather the lack of equivalent TELUS infrastructure at the address where I may be moving.

I have been a loyal customer and believe that waiving the early termination fee would be a fair and reasonable resolution under these circumstances.

I would appreciate your consideration.

Thank you.