Bad service

This is going way back a week it will take too much information to put it all in it started with the TV mini PVR on a new contract but was never set up and never told that it's a $10 fee define I don't like the new PVRs I tried for a week to get them to send me the back the old ones all contacts and chats have gone downhill told I was getting callbacks two days in a row no tell us callbacks