Forum Discussion
Disappointed with Telus Cable and internet service
Joined Telus about 2 years now and like clockwork every weekend the cable and apps on Telus box buffers with error messages. One customer service rep said it was my brand of television but I never had this issue with Shaw. The fibre optics is just poor. It’s annoying to troubleshoot every time you turn on the television.
9 Replies
- FuzzyLogic
Community Power User
As you say it's unlikely it's the TV. Is the Telus TV box connected to your network with a cable or over wi-fi?
Wifi
TELUS_SupportOfficial Support Team
Tanishka - Have you tried any of the suggestions in this thread yet? Did it help?
How are you getting service to the TV, Copper or Fibre? How is your internet speed during these slow times. I was having issues and when speed was measured it was under 100 MBPS, which is like dial up. Focus on getting a healthy speed of 250 mbps to get a steady stream.
It’s fibre and I have 500mbps
