Forum Discussion
Disappointed with Telus Cable and internet service
Joined Telus about 2 years now and like clockwork every weekend the cable and apps on Telus box buffers with error messages. One customer service rep said it was my brand of television but I never ha...
FuzzyLogic
Community Power User
Community Power UserAs you say it's unlikely it's the TV. Is the Telus TV box connected to your network with a cable or over wi-fi?
Wifi
TELUS_SupportOfficial Support Team
Tanishka - Have you tried any of the suggestions in this thread yet? Did it help?
- FuzzyLogic
Is it possible to use a wired connection instead? If not can you decrease the distance between your Optik box and router?
This may be useful:
Fuzzy, excellent link to improve WIFI. It did not however explain how to get that WIFI communication with the internet to improve.
I will repeat my recent within past week success in getting the 500mbps from WIFI that I pay for. While on the phone sitting beside (3 feet) the Boost 6 the internet speed slowly increased from always under 100 up/down to 500 vicinity. Just now 510 down, 442 up. Of course as you move from room to room further away it will weaken.
If you are not getting the subscribed MBPS let Telus know. I have no idea what they were able to do remotely.
- FuzzyLogic
As far as I know Telus speeds are advertised as 'up to' and that is typically for a wired connection. Generally you should get close to those speeds and if not you should be talking to Telus.
Once you move to wifi there are so many factors that can affect the signal the speeds can vary significantly.
