4k Wireless Remote Box going nuts
My 4k wireless box has a mind of its own. It periodically drops the picture but not the sound. Then after a few minutes it goes silent. When the picture drops I can go to guide and see the guide PLUS the live thumbnail of the video. I have rebooted and RESET the 4k wireless box, rebooted the main hard-wired 4k-PVR and rebooted the router. This let's the system limp along for a bit but inevitably it fails. Is my 4K wireless box dying? If this is the case I am worried about sending it back. Returning the wireless 4K box to Telus is a giant potential billing problem I am trying to avoid. My main PVR was replaced and the old one returned earlier this year and after 4 months I am still being billed for 2 PVRs!! Thoughts appreciated. Rick
Telus Home Assistant not Working
I am having an issue that I've had a few times before. When I try to change channels on my Telus optic box with my Alexa it tells me okay but then it does nothing. When I try the volume it says it is not responding. I'm not sure if there was an update done last night because it was working fine yesterday.
Samsung Smart Uni Remote
I have a TELUS TV Digital Box model SER2304TLU (Technicolor). I am attempting to configure a Samsung Smart TV Universal Remote to control the box. Can the SER2304TLU receive infrared (IR) commands from third-party universal remotes, or does it accept Bluetooth commands only? If IR is supported: What manufacturer/device code should be used? Is there an IR receiver location on the box? Are IR command codes available for universal remote programming? If IR is not supported: Is there any TELUS IR accessory, dongle, or adapter available that would permit universal remote control?
Profile Settings Not Holding
Anyone having issues with profiles not holding when selected on TELUSTV-21T Android Optik TV+ I have a Main profile and one additional. When I turn off box or it goes to sleep and was last viewing on Main it defaults to the second profile when reactivated. It used to hold the last viewed profile. Now in order to get it to accept Main you have to select the other profile then go back to Home and toggle to Settings then reselect Main which is a pain.
Canadian film channel
We signed up for Optik TV last year. It's been a long time since we've had cable (nearly 20 years), and.. things have really changed. The single-show channels are really a trip. I don't know if everybody gets the same, but we have Three's Company, Walking Dead, Price is Right channels. It seems setting up a "channel" is easy now, because these things don't require broadcast channels, nor hosts, or most likely even any office space. Somebody programs these things from a desk and advertising it inserted from some package deal that Telus sells. If it's so easy to do this, why do we not have a Canadian film channel, playing new and old films 24/7? There is a lot of really great stuff out there, but it's hard to find. Some is available on Crave, some doesn't seem to be available on any channels or streaming at all. Where is Last Night? When can I see Blue Heron? Mile End Kicks? With the apparent ease of setting up channels, the lack of support for Cancon is mind boggling.Poor customer service.
I tried in vane to set up my home voice mail on my acct but was unable to despite standing on my head and giving up my first born. Nothing worked with the online tutorials so I went to the phone call option. I was connected very quickly but I now know that it was more of a sales call than support call. She verified that I had home phone, duh, and said she would help me to get it set up. From that point on she went into sales mode. I do not use Telus mobility because it does not serve Sproat Lake, port alberni. She proceeded to check my home address (not at the lake ) and she confirmed that Telus mobility works at my house, duh. She then checked the lake address I gave and confirmed that telus provides service at the lake. This is not true, I work as a home care RN and we repeatedly have to either drive for service or use their home phone. She argued with me, argue that I was wrong. I told her that I was not switching to Telus mobility and then she proceeded to argue further about how easy the switch was etc. I mentioned that I had phoned for support with my home voicemail and she continued to argue. I told her I would find the support myself. I went on to the Telus site again and found that I don't in fact have voicemail. Why could she not have told me that??? I am on home phone lite. you only get one feature and my feature is call display which I am not going to change with all the spam. I pay $210 for my service and can't even get voicemail. TELUS' support is really just their sales department. Shaw is not looking so bad right now.
