Telus TV mini - such a downgrade
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote has "disconnected" and the whole system becomes non-responsive Severe lag when using the skip forward or backward feature - just feels unstable Cannot extend recordings beyond the pre-determined time (make recording sporting events almost useless) Any suggestions for work arounds - or can we just request that our old (but functional) boxes get returned?
Your television cannot support HDCP (H1001)
I turned on my Sony TV today and I received the following flashing warning: Your television cannot support HDCP video over your high definition connection (H1001) This has happened a couple of times recently and a reboot of PVR brings it back to "normal". Obviously this solution is only temporary! Nothing has changed. The TV router connection is still the same CAT connection. CAT6 (shielded), in conduit, from the TV wall plate to the router wall plate. CAT6 (shielded) from the wall plate to the router CAT7 from the wall plate to the TV The HDMI cable is the same Reboot of the PVR brings things back but I'm getting tired of this! PVR (VIP5662W) was replaced earlier this year! Thoughts/help appreciated! Rick
TELUS TV has a mind of its own
Beyond the fact that TV programming has become mundane and the addition of these ridiculous one show channels are useless, the biggest thing that has me wanting to cancel TELUS TV is that their hardware has a mind of it’s own. The box powers down on its own even after just a few minutes of use. Now it changes to previously viewed channels on its own and today it interrupted my viewing by randomly opening YouTube, unprompted. It can sometimes take several minutes to have the TV turn on or the channel guide to populate. This is on GB Pure Fibre (though I’m paying for that speed I only get 400 up/down). At this point I am ready to cancel and pay the cancellation fee. It’s a huge cost for such horrible service. I can get everything I need from CBC Gem and other apps for a fraction of the cost without having to endure using a faulty product.Removed channels still active
I am a recent Optik convert, and made a change to my package. I changed my premium from crave to netflix. However, a week later and regular daily box reboots, I still have the crave channels on my subscribed list and they work on the tv. Not wanting to get something I am no longer paying for, I am very concerned about this. My bill shows correct with no crave. My Wife thinks I should just remove them from my favorites list and let it be, but I am worried about it being detected and billed to me as year down the road. I have other channels I do not pay for like outtv and a&e, but chalked that up to free previews. So should I be concerned?Removing unsubscribed favourites
I updated my TV package, and I now have a few channels listed as favourites that I am no longer subscribed to. How can I unfavourite these and stop them from showing up in the list? Every attempt to do so just results in telling me that I am not subscribed to that channel.
Replacing a dead PVR box should be simple
July 23rd our PVR box (UIW8001) stopped functioning and a reboot resulting in a RED X. Use Telus automated tools to try and resolve. It detected a problem and we needed to call support. Our call to tech support took an hour to be answered and the technician determined the PVR was dead and needed to be replaced. He indicated a replacement was being shipped. On July 27th VIP5662W PVR arrived. Plugged in and it stopped at the "Registration / Activation Code required" screen. Rinse and repeat with automated tool. Call to tech support, another hour+ wait time or callback option in two days!! Spoke with agent, who opened ticket with back office to resolve problem. Was told it would take up to 24 hours and we'd receive text or phone call when resolved. July 28th, no call however VIP5662W would properly boot. However it indicated it could not find PVR. Rinse and repeat with automated tool. August 10th. Called, waited an hour or so again and finally got an agent. He confirmed box should act as PVR, did some troubleshooting without success, so another ticket opened. Again wait 24-48 hours and we'd receive text or phone call when resolved. August 12th, Telus called and indicated old PVR still on account, blocking the new PVR from functioning. Now fixed. Instructed to reboot 3 times. Now back at the "Registration / Activation Code required" screen. Rinse and repeat with automated tool. August 14th, called yet again, long wait time (1 hour vs 15 minutes indicated) to speak to support. Representative tried to resolve without success. He even went as far as telling me to hard reset our network access hub. This was problematic for other household members would had to stop working via Internet connection. Also determined after the fact that all our settings in network access hub were lost. Still no success so maybe refurbished box was the issue. Another one to be shipped. August 18th, new to us UIW8001 (marked Refurbished) arrived. Guess what, when booted it again halted at the "Registration / Activation Code required" screen.Jays homes games no longer in 4K?
The Jays home game broadcasts look like they are no longer being broadcast in 4K. The picture on 420 is no different than the other Sportsnet channels. Did Roger’s stop producing 4K broadcasts? All home games used to be in 4K. Why do we even pay for 4K sports channels any more?Telus Ch. 965 Inultra schedule issues
I recently noted that I have access to Telus channel 965, Inultra. Looking at the schedule, there seem to be some programs worth recording. I set for four of them, according to the schedule, and got completely different programs. Looking at the channel 965 schedule, I can see no correlation at all to what is actually shown. Not just the times, but the actual programs! I ended up recording programs on flying drones, which do not appear in the schedule anytime on any day. I was looking for the program 'Breakthrough' which is on the schedule but not on the actual channel. Can Telus please confirm that the Telus guide schedule for Ch. 965 is actually correct? Thank you.
