Telus Internet cancellation nightmare: still no resolution!
I’m posting another update here because, true to form, Telus has dropped the ball yet again. I was assured that Cammy, a manager at Telus, would reach out to me directly on April 1st to finally get my service disconnected properly and arrange the return shipping for the equipment. Well, April 1st has come and gone, and big surprise—absolutely zero follow-up or phone call. I am completely fed up with how difficult and exhausting it has been just to close out this account. First, a loyalty agent cancels my service without my authorization. Then, I am told I have to pay over $200 in early termination fees for moving to an area where Telus can't even provide service - completely contradicting what the sales rep told me when I signed up. And now, management cannot even be bothered to call me back when they specifically schedule a time to do so. Can a forum moderator or someone with actual authority please step in and deal with this? I am tired of being passed around, lied to, and ignored. I just want this nightmare over with. What do I actually have to do to get some real customer service here?
Telus TV remote codes
Hello, I've been trying to program my older Sharp TV (LC-60SQ15U) for some time now. Its at least 10 years old. Using the built in method in setting doesnt work. Also tried the manual remote codes with no success. Both the the TV firmware and the TELUS TV remote firmware and up to date. Codes tried: SHARP 017, 187, 011, 214, 213, 326, 214, 213, 011
Poor internet quality going on for several weeks now
Hello, I am not the one whom has the contract with TELUS but she is unavailable atm so I made this account to try and get into contact with someone who might be able to help, I have restarted my machine, I have restarted the router for a full 60 seconds, I'm not sure what else I can do, I use a wireless connection but I have the signal booster or whatever its called in my room with the computer that is connected to it, it is not blocked its has free line of sight with the wifi antenna, but my internet quality has been garbage for weeks now, major packet loss and constant disconnections to the game servers, and I have checked the status of said servers and no one else has been reporting issues with them. we have if I recall correctly the plan we are under is the purefibre internet 300. I'm just frustrated because it was good for a long time but for the past couple of weeks its been nothing but lost connections and massive ping and packet loss spikes. maybe the infrastructure around my house got damaged somehow and that's what's causing? there has been a fair bit of construction around my neighborhood. I don't know. But I do know there has been a massive degradation in quality to the service we pay for.Bring fibre to North Lethbridge
North Lethbridge (uplands area to be specific but I think it effects blackwolf too) would love to switch to telus, but many of us are stuck with rogers even though they are 49% now bought out by an American company. We want to support western canada and Canadian companies in general and we crave a second option. How do we get Telus to upgrade their lines? as currently none of the gig options for home Internet are available.
Wi-Fi 6 Upgrade Inquiry
I've been trying to help my 64 year old dad upgrade the modem in our house as the internet connectivity and speed has significantly slowed down. We successfully got some sent in from the loyalty department, just to find out that they were the exact same models that we have. After spending an hour waiting for our call, the representatives at the call center kept transferring us. I made it CLEAR that we wanted to upgrade our Wi-Fi modem and she said she would transfer us to the correct department. She also said she would include a note to give me authorization so that my dad would not have to be on the call and to avoid us from repeatedly being verified each time. After a whole bunch of transfers and somehow ending up at the security department (we do not have any Telus security products btw), we're still at square one. Does anyone have any tips for trying to obtain a Wi-Fi 6 modem without going through HOURS of their call center? I CANNOT imagine how difficult it is for others trying to request for services and waste so much time to be transferred to the wrong department. Definitely a headache of a process.Build-out plans for fiber into existing neighborhoods
I'm looking at having a home built in Inglewood, and want to have fiber internet service, but it doesn't look like Telus fiber services are available there. Where to I go to find out about Telus services roll out schedule for neighborhoods not currently serviced? Is there a schedule for Inglewood? My timeline for installation would be about two years from now.Purefiber connect SFP directly to Mikrotik Router
Hi, I am trying to connect my Mikrotik router directly by plugging in the SFP directly into the router. I got the PPPoE from the telus whitebox (username: [email protected], password is 6 chars long). VLAN is 40, priority is 0. I also set the MAC to the same value that was on the telus whitebox. I plugged the SFP directly into the mikroik and it shows the link is up. It also shows it is trying to connect using PPPoE. It sends one frame over the VLAN, but doesn't get any response. Without any error other than timeout, this is hard to debug. Any suggestions? Thanks, Bruce
