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Is T3200M compatible with Wifi Boost 7 (v3.0)?
I currently use the Actiontec T3200M connected directly to the fibre receptacle on the wall (I live in an apartment that is pre-wired for fibre). I recently upgraded to PureFibre Gigabit. The CSR stated that I did not need to upgrade the T3200M. The CSR also sent the new Wifi Boost 7.
Following the instructions here: (https://www.telus.com/en/support/article/troubleshoot-your-telus-boost-wi-fi-7?INTCMP=Tcom-support_results-hub_wi-fi-boosters_troubleshoot-your-telus-boost-wi-fi-7), I have connected the boost 7 to one of the yellow network ports on the T3200M. The ethernet ports on both sides blink green. The boost 7's power LED first blinks white and after a few minutes turns green. The T3200M configuration page shows the Boost 7 as a connected device.
I can connect devices via wifi to the boost. However, I can't get internet access to work when connected. Instead, I get a "No Internet access" error. I have tried the following:
- Power cycled both devices.
- Factory reset both.
- Disabled wifi on the T3200M.
- Enabled port bridging on the T3200M.
- Installed the Telus Connect App.
None of the above have worked.
So can someone authoritatively state whether or not the T3200M even works with the boost 7?
Hey Variable - the Boost 7 needs to be plugged into the Network Access Hub so your problems may be due to the Boost 7 being connected to the T3200
9 Replies
TELUS_SupportOfficial Support Team
Have you tried disabling the WiFi on the T3200? You might need to connect the Boost 7 to an NAH.
Have you tried disabling the WiFi on the T3200?
Yes, I've disabled Wifi on the T3200 and confirmed that I'm connected to the SSID corresponding to the Boost. It successfully authenticates and shows a good connection, but no Internet.
- FuzzyLogic
Community Power User
I'm fairly certain that the Boost 7 should work. I have a similar setup as you but the Boost 6. In my case it's connected with MOCA.
Maybe try a different ethernet cable/port between the T3200M and Boost 7.
You should also be able to login to the Boost 7 with a web browser to take a look at it's status.
I'm fairly certain that the Boost 7 should work. I have a similar setup as you but the Boost 6. In my case it's connected with MOCA.
I think the Boost 7 is significantly different from the Boost 6. The T3200M is not one of the devices listed on the quick start guide.
Maybe try a different ethernet cable/port between the T3200M and Boost 7.
Tried all the other ports. No difference.
You should also be able to login to the Boost 7 with a web browser to take a look at it's status.
The Boost 7 isn't supported by the Telus Connect app, and attempting to use a web browser to connect to its IP address fails. (It does get assigned an IP because it is listed on the T3200M's status page.) So there's no way for me to get to the Boost's config.
- FuzzyLogic
The quick start guide you referenced says you can login to the device to change the SSID:
Enter the Boost Wi-Fi 7 IP address into the browser window. Enter the username admin and admin password located on the device label to access Boost Wi-Fi 7 GUI.
