Forum Discussion
Connect App doesn't pause
Have been an optik internet customer for a few years, but just tried to use the app for the first time 2 days ago because I want to be able to pause the kids internet at night since it's summer and t...
TELUS_Support
Official Support Team
Official Support TeamSorry about that - Has this issue just started, or have you never been able to customize a schedule?
I read the following information online which might pertain to my situation, please advise if this is possible
Ask the tier 2 technician to "re-provision the TR-069 / ACS backend settings" for your account profile or manually push the device profile sync from their end.
- TELUS_Support
We can look into that for sure. The first step will be gathering your account info, so we'll send you a private message to discuss further.
