TELUS Neighbourhood

xray

The system settings menu on the Optik box needs an option to set the volume to Fixed output at maximum or variable volume. The fixed volume at max should be the default setting. Most customers use the TV to control volume so this would eliminate the ...

xray

I currently use a really awkward and round-about way of getting to the Call Control management screen from the MyTELUS app.Select accountPlans & DevicesManage your phone number[App redirects to web site]Select account againSelect subscriberBack to Pl...

xray

@dru

xray

I have a couple of suggestions to make Easy Roam more customer friendly:Have a threshold for triggering Easy Roam.There are many phones that for whatever reason leak a bit of data usage even with Data Roaming turned off. If there was a small daily th...

xray

I have had 2FA turned on since it was first available.I noticed recently when I log on to My TELUS there is a warning prompting me to turn on 2FA. While it's good to prompt users to make their accounts more secure it's a bit annoying to see this when...

xray

Click on the Forgot Password link on the logon page you will see what options are available in his account to recover the password.

xray

Did you follow the instructions for programming the Optik remote?https://www.telus.com/en/support/interstitial/program-your-remote-for-optik-tv To be clear, the TV doesn't switch anything, it has no idea which remote you are using. You can still use ...

xray

Does July and Aug show similar usage? I find it oddly coincidental that you only see this problem when you are away if there was a technical issue on the Telus end.

xray

@SoD wrote:I had the same number since probably 2006 and it started to happen when I moved in my home in 2019Have you noticed if it only happens when you are home? Might be a network/signal issue with the nearest tower.

xray

While you are trying to sort out the email client issue you can always check your email on a browser. It would be good to do that just to make sure there isn't a problem with your account.https://email.telus.net

TELUS Neighbourhood

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User Activity

Set fixed Optik box volume on the menu

Add Call Control management to MyTELUS App

The Ark S1 E10 missing on Sci-fi

Make Easy Roam more customer friendly

2FA for My TELUS logon not detected properly

Re: TELUS Gmail forgotten password, cannot access email to get one time cod

Re: Bluetooth headset and Optic TV (Samsung)

Re: Please help - home internet usage error

Re: "Can't send message with Telus error 2" message

Re: can't access email