TELUS Neighbourhood

xray

I have a PVR and for a month now when I add or update a recording using the TV+ app it doesn't show up on the PVR. The app says it's recording and when it's done it shows up in the list of recorded shows on the app but not on the PVR. All the recorde...

xray

Anyone else having issues with the Stingray Web Player when logged in with Telus as the provider?https://webplayer.stingray.com When I link the Web player using the mobile app it gives me access but there's no content. I can't see any channels. If I ...

xray · 08-13-2023

The system settings menu on the Optik box needs an option to set the volume to Fixed output at maximum or variable volume. The fixed volume at max should be the default setting. Most customers use the TV to control volume so this would eliminate the ...

xray · 06-14-2023

I currently use a really awkward and round-about way of getting to the Call Control management screen from the MyTELUS app.Select accountPlans & DevicesManage your phone number[App redirects to web site]Select account againSelect subscriberBack to Pl...

xray · 04-18-2023

@dru

xray

If the iMac also has the same issue at the same time as the iPads then it's unlikely due to the devices.The next step is to work with TELUS support to change to another WiFi channel to see if that helps.It's likely that your WiFi is set up with Smart...

xray

Don't bother checking emails on your phones as a test because it will just switch to mobile data if it loses WiFi.A better test is to use the browser on the iMac.

xray

Text messaging does not need to use your WiFi so that's not a good indicator as it uses the cellular network. You need to look at the status bar on the phone to see if you are connected to your WiFi.Is your iMac connected by WiFi or with an Ethernet ...

xray

No need to apologize, you are doing better than most!Do you know if your mobile phones are set up to connect to your WiFi? If so I'm wondering if they also have the issue.

xray

That's useful info. It sounds like it might be a channel congestion issue. Are you in a house or an apartment/condo?You mention you don't have other devices other than the iPads. No mobile phones?At what time do your devices reconnect?

TELUS Neighbourhood

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TELUS TV+ app records to cloud but I have a PVR

Stingray Web Player with Telus broken

Set fixed Optik box volume on the menu

Add Call Control management to MyTELUS App

The Ark S1 E10 missing on Sci-fi

Re: What is happening to our internet connection?

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Re: What is happening to our internet connection?

Re: What is happening to our internet connection?