Articles from the TELUS team about the Neighbourhood and how to make the most of it.

Make the Most of Neighbourhood

Community Manager
  • Contributors:
What is Neighbourhood?

We created this community as a way for you to share your feedback, ask for help and help others. Sometimes, we’ll make announcements through our blogs section or publish how-to articles to help you navigate challenges with TELUS and/or industry products and/or services.



This is where the bulk of the conversations take place. If you have a question about any one of our products or services, we have an appropriate board where you can ask for help or feedback. If you’re more about helping others out, we’d love to hear from you.



We share information centered on TELUS news and lifestyle content but we’re down to talk about anything that is of interest to you. Feel free to ask us questions or leave a comment below any one of our blogs!


How-to Articles

Inspired by you, Articles are easy-to-understand curated content meant to share knowledge about products and/or services. 


How Can You Participate?

Here’s how:


  • Post a new question or discussion to get answers or community opinions
  • Reply to an existing discussion to share your insights
  • Like posts that you find informative, helpful, or with which you agree
  • Mark replies to your questions as "Most Helpful" to recognize the best answers from others, and to help future visitors know what information worked best for you
  • "@mention" other users by typing their usernames right after an "@" sign - this helps show who you're talking to, and notifies them of conversation

 And as always, be familiar with our Block Rules to keep the Neighbourhood clean and friendly. Enjoy!

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so what do i do if it says that im connected at this end but telus is having trouble finding me at their there any advise that anyone can give me ....

Community Power User
Community Power User


You should post with more details in the appropriate topic area in the Neighborhood.



oh my account number that i see when i sign into the telus app is something that they dont see ... or can find in the systems when i do call .. not sure why i have such a connection and yet they are having such a hard time to find me ..... telus quebec