Swap your SIM card online at any time.
What you’ll need:
New SIM cardYour device(s) with active SIM card (powered on and connected to the TELUS network) to complete the steps
Steps
1. Leave your phone powered on and don’t remove the existing act...
Squeeze more life out of your battery and/or data bucket by limiting how often your apps refresh, update, and/or download data by disabling background app activity.
Disabling Background App Refresh by App
If you know which app(s) are consuming t...
It’s that time of year again where the fuzzy week between Christmas and New Year’s day is fast approaching, and what better time to curl up on the couch and rent your holiday favourites On Demand.
From Christmas classics to family flicks, it’s ...
You've ordered your new device from TELUS, now what? Track your package every step of the way from the moment you've placed your order to final delivery with our Order Status tracker.
Simply enter your order number and the tracker will provide you...
Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them.
S...
@Bbduck123 That does sound like a terrible experience and it definitely doesn't align with our service expectations - thank you for sharing this. I've sent you a private message collect more info.
@Lemondrop Can you describe, specifically, what the glitches are? I'm not seeing a general issue for that channel so I'd like to report it with as much detail as possible.
@telcoman I can't confirm Firestick will be supported in the immediate future but we do plan on expanding support to more devices. If/when we support is available, we'll be loud and proud with it.
Sorry to hear about that experience, @andirons. We'll take this feedback away - it's definitely not a great experience and we're always looking to improve. That said, we have other support channels options you can try in the future:- Live chat (type ...
