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dru
Community ManagerJoined 12 years ago
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How to Send a Private Message on TELUS Neighbourhood
Private messaging allows direct communication between Neighbourhood members. Follow these steps to send a private message. Sign in to your TELUS Neighbourhood account. If you don't have an account, you'll need to create one first. Send a Private Message From Another Member’s Profile Navigate to the profile of the member you want to message. You can do this by clicking on their username in a post or comment. On the member's profile page, locate and click the Message button. This button is typically found near the top of the profile. A new message window will open. Enter your message in the text box provided. Click Send to deliver your private message to the recipient. The recipient will receive a notification about the new message. They can view and respond to it in their private message inbox. From your inbox Click on the Messages icon at the top right of the webpage. Click on the Create New Message button in the top right corner of your Inbox pane. In the Send to field, type in the username of the member. Press the tab key on your keyboard after typing in the username to format and select the username. Enter a subject and a message to send. Once complete, click on the Send Message button at the bottom. If These Steps Don't Work If you can't find the "Message" button on a user's profile, it's possible that: The user has disabled private messaging in their account settings. Your account doesn't have sufficient privileges to send private messages yet. There may be a temporary technical issue with the messaging feature. *Credit to Neighbourhood members xray for suggesting this topic and Nighthawk for drafting this article.Comment envoyer un message privé
La messagerie privée permet une communication directe entre les membres du Quartier. Suivez ces étapes pour envoyer un message privé. Ouvrez une session dans votre compte TELUS Quartier. Si vous n'avez pas de compte, vous devez d'abord en créer un. Envoyer un message privé à partir du profil d'un autre membre Accédez au profil du membre à qui vous souhaitez envoyer un message. Vous pouvez le faire en cliquant sur son nom d'utilisateur dans un message ou un commentaire. Sur la page de profil du membre, localisez et cliquez sur le bouton Message. Une nouvelle fenêtre de message s'ouvrira. Une nouvelle fenêtre de message s'ouvrira. Entrez votre message dans la zone de texte prévue à cet effet. Cliquez sur Envoyer pour remettre votre message privé au destinataire. Le destinataire recevra une notification concernant le nouveau message. Il peut le consulter et y répondre dans sa boîte de réception de messages privés. À partir de votre boîte de réception Cliquez sur l'icône Messages en haut à droite de la page Web. Cliquez sur le bouton Créer un nouveau message dans le coin supérieur droit du volet Boîte de réception. Dans le champ Envoyer à, saisissez le nom d'utilisateur du membre. Appuyez sur la touche de tabulation de votre clavier après avoir saisi le nom d'utilisateur pour formater et choisir le nom d'utilisateur. Entrez un objet et un message à envoyer. Une fois terminé, cliquez sur le bouton Envoyer un message en bas. Si ces étapes ne fonctionnent pas Si vous ne trouvez pas le bouton Message sur le profil d'un utilisateur, il est possible que : L'utilisateur a désactivé la messagerie privée dans les paramètres de son compte. Votre compte ne dispose pas encore de privilèges suffisants pour envoyer des messages privés. Il se peut qu'il y ait un problème technique temporaire avec la fonction de messagerie. *Nous remercions les membres du Quartier xray d'avoir suggéré ce sujet et Nighthawk d'avoir rédigé cet article.How to Identify Fake TELUS Social Media Accounts
Fraudulent accounts impersonating TELUS and TELUS Support are increasing on social media platforms. These fake accounts use TELUS branding and imagery to deceive customers into sharing personal information. Follow these steps to verify account authenticity and protect your information. Verify Official TELUS Accounts Confirmed TELUS social media accounts: Facebook: TELUS (blue verification checkmark) Twitter/X: TELUS and @TELUSSupport (verification checkmark) Look for the official verification checkmark on all TELUS accounts before engaging. Identify Fraudulent Accounts What to look out for: Recent creation date: Account created within the last few weeks or months Low follower count: Significantly fewer followers than official accounts (TELUS has hundreds of thousands) Generic username: Random letters, numbers, or unrelated handles instead of "TELUS" or "TELUSSupport" Missing verification: No blue checkmark beside the account name Suspicious requests: Asks for passwords, account numbers, or personal information via direct message Protect Yourself Never share your information with unverified accounts. This can include info like: Account passwords or PINs Credit card numbers Social Insurance Numbers Account numbers Security question answers One-time verification codes If contacted by a suspicious account: Do not respond to the message Do not click any links provided Report the account to the social media platform Block the account When to Contact TELUS If you receive a suspicious message claiming to be from TELUS, verify its authenticity by contacting our official verified social media accounts (@TELUS or @TELUSSupport) or calling TELUS customer support directly. Our representatives will confirm whether the communication was legitimate. Report any fraudulent accounts you encounter so we can take action to protect other customers. Version FRThe 2026 TELUS Calendar: Celebrating Canada's Most Adorable Critters
There are few things that brighten your day like flipping through a calendar filled with adorable animals, and the 2026 TELUS calendar is back to provide just that. The 2026 edition celebrates the incredible biodiversity that exists right here in Canada. Each month features cute photos paired with stories about TELUS's ongoing conservation efforts, making this calendar both beautiful and meaningful. Whether it's supporting habitat preservation, funding wildlife research, or partnering with conservation organizations, TELUS is committed to ensuring these adorable critters thrive for generations to come. How to Get Your Free Calendar Mark your calendars! Starting October 17th, 2025, TELUS customers can order their exclusive, free 2026 TELUS calendar through their TELUS Rewards account. Here's what you need to know: Order period: Sold out Where to order: telus.com/en/calendar Quebec customers: Place orders at telus.com/telusprivileges Limit: One calendar per customer Cost: Completely free for TELUS customers! Need Help? Have questions about ordering your calendar? Check out our FAQs for all the details you need to secure your 2026 TELUS calendar.Residential Services Vacation Checklist
Planning to travel? Use this checklist to ensure you can set and forget about your home services while travelling. Voicemail Check your voicemail messages one of three ways: 1) from any phone 2) listen to them with internet access 3) forward them to yourself via text or email Program Your PVR Access your guide and record a program with our TELUS TV+ app eBilling and Pre-Authorized Payments Sign-up to view your eBill online from anywhere in the world as well as enabled or modify your pre-authorized payments. Vacation Suspension Suspend your services for an extended period of time at a reduced charge. Check out all the details for suspending your Home Services HERE. Forgot to do all of the Above? Reach out to us over on our Facebook account, or send a private message to our TELUS_Support handle and we'll be around to help! Have mobility services too? Here's our mobility vacation checklist. Version FRWho Are the Community Power Users (CPUs)?
What's a Community Power User? You may have noticed a "CPU" designation attached to the profiles of prominent members in our community. CPUs, or Community Power Users, are customers - just like you - who are passionate about sharing knowledge and collaborative problem-solving. They come from all walks of life and bring their unique experiences into the conversation with the goal of helping you get the most out of your TELUS products and services. Do CPUs Get Perks? Absolutely. We want our most active members to be well-versed in our products and services beyond what they're subscribed to so we hook them up with perks including (but not limited to) the following: Special Permissions: CPUs are provisioned access to features and exclusive areas of our community that are not available to the general public. Products/Services Pilots: We want authentic feedback so we enlist the help of our CPUs during product/service development. Some of the very products you use have input from this group. Access to Internal Team Members: CPUs are a curious bunch so we help them scratch that itch by connecting them to members of our Product Teams. And More: We made this purposely vague. We want to properly recognize their contributions but it's not always a one-size-fits-all approach. We set up the CPUs to understand our entire portfolio of products and services to help you 🙂. How do I Become a CPU? We're always on the look-out for helpful members so we may reach out to recruit you. Alternatively, we may activate an application form right on this page but we're not currently taking submissions. If this role interests you, please keep checking back to this post to see if we've opened up our application form. Who Are They? I'm glad you asked. They're long-time TELUS customers just like you. Learn more about them: FuzzyLogic Home is: Edmonton, AB Favourite band: Tom Waits, Wilco, EELS, The Rolling Stones, Ray Charles, J.J. Cale, The The, Allan Rayman, Alton Ellis, Dire Straits/Mark Knopfler, Jack Johnson, Kevin Drew, James, U-Roy, The Black Keys, Junip, Seasick Steve, Jackie Mittoo, Spoon, Mississsippi John Hurt, Soul Coughing, Wet Leg Favourite hobby: Collecting music, videogames Food I can eat everyday without getting bored: Just about anything with noodles (Asian or Italian) Favourite community (besides Neighbourhood): Reddit Edmonton NFtoBC Home is: St John's, NFLD Favourite food: Fried squid Favourite place I've visited: Amsterdam If I could pick one superpower, I'd have the ability to: End aggression Favourite community forum (besides Neighbourhood): Any number of EV forums Nighthawk Home is: Edmonton, AB Food I can eat everyday without getting bored: Karaage fried chicken Favourite place I've visited: Japan Favourite band(s): Marianas Trench, E-Type, Ivan Torrent, Enigma, Annie Lennox, Daft Punk Favourite community forum (besides Neighbourhood): Reddit EdmontonInspection d'appareil TELUS : Diagnostiquez et dépannez votre téléphone vous-même
Grâce à l’application Mon TELUS, nous avons lancé une nouvelle façon pour nos clients de diagnostiquer et de dépanner eux-mêmes les problèmes de leur téléphone. En effectuant une Vérification d’appareil sur votre téléphone, vous pouvez résoudre plusieurs problèmes courants, comme : Le téléphone n’a pas été redémarré depuis plus de 30 jours Des réglages causant des problèmes apparents (mode avion activé, données désactivées empêchant les appels ou textos) Une version logicielle désuète causant des problèmes de performance Un espace de stockage faible provoquant des fermetures d’applications ou des ralentissements Une décharge rapide de la pile due à une luminosité d’écran élevée ou à des applications actives en arrière-plan Et bien plus encore! Faire une Vérification d’appareil sur votre téléphone est rapide et simple : Ouvrez l’application Mon TELUS sur votre téléphone iOS ou Android Allez à « Soutien » Faites défiler jusqu’à « Actions rapides » et sélectionnez « Effectuer une vérification d’appareil » Choisissez la catégorie à diagnostiquer : Audio, Appareil photo, Connectivité, Écran, Alimentation et pile, ou effectuez une vérification complète Votre téléphone effectuera une série de tests automatisés, suivis de quelques courts tests interactifs guidés Une fois terminé, vous recevrez les résultats de votre évaluation ainsi que des suggestions intelligentes pour résoudre les problèmes détectés et des conseils pour optimiser les performances de votre téléphone. EN version
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CPU Hub
A private discussion board for our Community Power Users.
