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Prevent Accidental Roaming Charges
Mobile devices automatically connect to the strongest available network signal. Near international borders, particularly along the U.S.-Canada boundary, your phone may connect to foreign towers and trigger roaming charges for services normally included in your plan. Disable Automatic Network Selection iPhone or iPad Open Settings Tap "Cellular" Select "Network Selection" Turn off "Automatic" to start a network scan Select "TELUS" from the available networks list Android Devices Open Settings Select "Network & Internet" Tap "SIMs" Uncheck "Automatically select network" Wait for the network scan to complete, then tap "TELUS" Turn Off Data Roaming iPhone or iPad Open Settings Select "Cellular" Tap "Cellular Data Options" Switch "Data Roaming" to off Android Devices Open Settings Select "Network & Internet" Tap "SIMs" Switch "Roaming" to off When to Re-Enable These Settings Enable automatic network selection and data roaming when traveling internationally if you want to use TELUS Easy Roam or other roaming services. Your device needs these features active to connect to foreign networks. Reapply these settings after device resets, network settings resets, switching to a new phone, or installing software updates. Updates may restore default network selection preferences.Back Up Your Android Device
Device failure, loss, or damage can permanently erase contacts, photos, and important files. Regular backups ensure you can recover this data and transfer it to replacement devices. Why Regular Backups Matter Recovers the most recent version of your data after device problems Stores information beyond your phone's physical storage Enables data transfer to new or additional devices Provides immediate access to files when needed Backup Methods Computer Transfer via USB Cable Connect your Android device to your computer using a USB cable Press the Menu key on your device and select "USB connection" Tap "OK" when prompted for USB mass storage mode Open the removable disk that appears on your computer Create a new folder (name it with your phone model and current date) Drag and drop files from your device into this folder Cloud Storage Services Cloud applications store your data on internet-accessible servers, allowing backup and file access from any connected device. Popular options include Box, Google Drive, and Dropbox. Google Account Sync (Built-in Android Feature) Download your preferred cloud app to your device Open Settings on your Android device Select your Google account from the accounts list Check the boxes next to all data types you want to back up Tap "More," then select "Sync Now" Your selected data uploads to Google's servers immediately. Configure automatic periodic backups in your account settings to maintain current backups without manual intervention.Transfer Your Phone Number to TELUS
Moving your existing phone number from another carrier to TELUS preserves your contact information and ensures uninterrupted service. The transfer process completes in 2-3 hours. What You Need Before Starting New TELUS SIM card Current provider's SIM card (must remain active during transfer) Previous provider's account number OR your device's IMEI number Device you'll use with TELUS Find Your IMEI Number Dial *#06# on your current device to display the IMEI number instantly. Complete the Transfer Visit www.telus.com/transfernumber and log in to your account Choose whether to provide your previous account number or IMEI number Click "Get Started" and enter the requested information Review all transfer details for accuracy, then click "Submit" Wait for an SMS confirmation from your old provider (arrives on your current SIM card) Reply "YES" to the confirmation message within 90 minutes Insert your new TELUS SIM card into your device Wait for the TELUS welcome message confirming the transfer is complete (takes up to 2.5 hours) Important Transfer Requirements Keep your current phone number active throughout the entire process. Canceling service with your old provider before the transfer completes will result in losing your phone number permanently. If You Need Assistance Contact TELUS through Facebook or visit the Mobility community forums for transfer support. You can also watch the step-by-step video tutorial on the TELUS YouTube channel for visual guidance.Travel Checklist For TELUS Mobility
Planning to travel soon? Don't forget to configure your TELUS mobile services to avoid service interruptions and unexpected charges. Complete these setup steps before departure. Pre-Travel Setup Enable Easy Roam Add Easy Roam to your account to use your existing plan's data, minutes, and texts while traveling. This service activates automatically when you connect to a network in supported countries. Suspend Unused Lines Request a Mobility Vacation Suspension for devices you won't bring on your trip. This temporary service pause reduces your monthly bill while maintaining your phone number and plan. Configure Billing Access Enroll in eBilling to view statements from any location with internet access Set up or update pre-authorized payments to ensure bills process on time during your absence Verify your payment method is current and has sufficient funds If You Need Last-Minute Help Contact TELUS through our Facebook or X / Twitter accounts for further assistance. Additional Resources Review our Home Services Vacation Suspension article if you also need to prepare TELUS internet, TV, or home phone services before traveling.How To Block Unwanted Calls and Texts on Android
Unwanted calls and messages disrupt your day. Your Android device includes built-in blocking features to stop these contacts permanently. Block a Text Message Sender Open the Messages app on your home screen Touch and hold the conversation you want to block Tap the Block icon Tap "OK" to confirm The contact can no longer send you messages. Block a Phone Number Open the Phone app Tap the three vertical dots (More) and select "Call history" Tap the call from the number you want to block Tap "Block / report spam" This number will no longer be able to reach you by call or text. Block All Unknown Callers Open the Phone app Tap the three vertical dots (More) Tap "Settings" then "Blocked numbers" Turn on "Unknown" Private and unidentified numbers cannot reach you. You will still receive calls from numbers not saved in your contacts. Unblock a Text Message Contact Open the Messages app Tap "More Options" then "Spam & blocked" Select the contact from the list Tap "Unblock" Unblock a Phone Number Open the Phone app Tap the three vertical dots (More) Tap "Settings" then "Blocked numbers" Select the contact from the list Tap "Clear" then "Unblock" The contact can now reach you again by call and text. When to Contact TELUS If you continue receiving spam calls despite blocking numbers, ask TELUS about Call Control. This free feature adds an extra layer of protection by requiring unknown callers to press a number before connecting to you, which stops most robocalls automatically.How To Block Unwanted Calls and Texts on iPhone
Unwanted calls and messages disrupt your day. Your iPhone includes built-in blocking features to stop these contacts permanently. Block a Text Message Sender Open the message conversation from the contact you want to block Tap the name or number at the top of the screen Tap the info button (ⓘ) in the top right corner Scroll to the bottom and select "Block this Caller" The contact can no longer send you messages or call you. Block a Phone Number Open the Phone app and go to your recent calls Find the number you want to block in your call history Tap the info icon (ⓘ) next to that number Scroll to the bottom and select "Block this Caller" This number will no longer be able to reach you by call or text. Unblock a Contact Open Settings on your iPhone Scroll down and tap "Phone" Select "Blocked Contacts" Tap "Edit" in the top right corner Tap the red minus sign (−) next to the contact you want to unblock Tap "Unblock" when it appears The contact can now reach you again by call and text. When to Contact TELUS If you continue receiving spam calls despite blocking numbers, ask TELUS about Call Control. This free feature adds an extra layer of protection by requiring unknown callers to press a number before connecting to you, which stops most robocalls automatically.Managing Third-Party Application Purchases
Third-party vendors can charge applications and web services directly to your TELUS invoice instead of requiring credit card payment. These charges appear as application purchases on your bill. How Third-Party Billing Works Vendors offer pay-per-use applications and web-based services like mobile dating or social networking sites. When you download or subscribe through their platform, charges apply to your TELUS account automatically. This eliminates the need for separate credit card or PayPal transactions. Disputing Unauthorized Charges Contact the vendor directly if you see charges for services you didn't subscribe to. The vendor must resolve billing disputes for their services. If you don't recognize the vendor name on your bill, contact TELUS support to identify which company charged your account. TELUS can provide vendor contact information but cannot remove third-party charges without vendor authorization. Prevent Future In-App Purchases iPhone (App Store) Open Settings Tap General Scroll down and tap Restrictions Tap Enable Restrictions Create a passcode when prompted Under Allowed Content, turn off the In-App Purchases slider All in-app purchases now require your passcode. Android (Google Play) Open the Google Play Store app Tap Menu Select Settings Scroll to User Controls Check the box next to "Use password to restrict purchases" Enter your Google password to confirm All in-app purchases now require your Google account password. When to Contact TELUS Contact TELUS if you need help identifying an unknown vendor on your bill or if a vendor refuses to remove fraudulent charges after you've disputed them directly. TELUS can provide vendor contact details and escalate unresolved billing disputes, but the vendor must authorize any charge removals for their services.TELUS Device Care Complete
Protect your Android or iPhone from loss, theft, accidental damage, and manufacturing defects. Coverage costs $17 per month and must be added within 60 days of device purchase. What's Covered Loss and Theft Full device replacement if lost or stolen Accidental Damage Cracked or shattered screens Broken camera or power ports Malfunctioning microphone or speaker Liquid damage from water, coffee, or other spills Up to 2 incidents per 12-month period Manufacturing Defects Hardware failures covered under the same incident limit Additional Benefits Free battery replacements Unlimited photo and video storage at full resolution Expert tech support for device setup Repairs through Mobile Klinik How to Add Device Care Complete You have 60 days from your device purchase date to activate coverage. Option 1: During Purchase Add the plan when buying your device online or in-store. Option 2: MyTELUS Account Log in to MyTELUS Navigate to your device settings Select Device Care Complete under available add-ons Confirm enrollment Option 3: Phone Dial *611 from your TELUS device and request Device Care Complete. Option 4: TELUS Store Visit any TELUS location within the 60-day window. Cost $17 per month, billed to your TELUS account.Outbound Calling Name Display
TELUS has a handy feature called Outbound Calling Name Display. With this feature, your account name can appear when you call someone, helping them identify your call before answering. This feature requires specific account and device settings. Requirements Your account and device must meet these conditions: Postpaid TELUS account (not prepaid) VoLTE-certified device VoLTE enabled on your device Recipient's device supports name display Activation Steps Log in to your MyTELUS account Navigate to the Add-Ons section Select "Outbound Calling Name Display" Confirm activation The feature activates immediately. Your account name will appear on the recipient's screen when their device supports caller name display. Cost Personal accounts: Free Business and Corporate accounts: $3 per month If Your Name Doesn't Appear The recipient may not see your name if: Their device doesn't support name display They use a carrier that doesn't show caller names VoLTE is disabled on your device Check your device settings to confirm VoLTE is enabled. The setting is usually found under Network Settings or Mobile Data options. When to Contact TELUS Contact TELUS support if you've activated the feature and enabled VoLTE, but your name still doesn't display after 24 hours. Technical support can verify your device certification and account configuration. Visit the TELUS support page for Outbound Calling Name Display or call customer service for activation assistance.
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