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Re: Bring-it-Back - End of Contract Returns
Hey, Kevin. There's definitely the possibility that our Mobility team can extend for a few weeks after your Bring-It-Back timeframe would expire, but it's something you'd need to check with them directly so they can perhaps place a note on your account with the details. If we're talking about iPhone releases annually, it's also worth noting that while historically they've always been around the same date in September, it's technically out of our control as to what Apple may choose to do in the future. Unlikely of course that they'd change release dates or not release a device in two years, but again nothing is ever set in stone. That being said, you can reach out to our Mobility team directly to discuss further. Personally, I'd also hold on as long as you can now to get as close to iPhone launch as possible so that extension in a few years wouldn't be very long!4.4KViews1like0Comments- 9.2KViews0likes0Comments
Reporting Spam
Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for investigation. The main things to remember if you receive a spam text message are: Forward the spam message to the shortcode 7726 (SPAM). If you're receiving more than one, we recommend putting 7726 into your contact list so it's easily remembered. Don't respond directly to the number that sent you the spam text. This will alert the spammer that your number is genuine and active. If you're not able to view the number or if it's email spam, forward us the entire message (along with the subject header if it's an email). How To Forward a Spam Text From Your Phone To 7726 iPhone 1. Touch and hold the message 2. Select More 3. Select the message you want to forward, then select the arrow in the bottom right corner 4. Enter 7726 5. Select Send Android / Windows 1. Press the message (be careful not to activate / tap on a link) 2. Choose Forward (from the menu) 3. Forward to 7726 *Reporting spam to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging bucket iMessage Spam Reporting The key difference between an iMessage and an SMS message is the colour of the text. An iMessage text appears in a blue bubble, whereas an SMS message appears in a green bubble. If the spam text you receive appears in green, you may need to report it using the steps above. If the spam is an iMessage and comes from someone not saved in your contacts, you'll see a message stating that "the sender is not in your contact list" and you'll have the option to Report junk. Alternatively, you can send an email to [email protected] with this information: A screenshot of the message The email address or phone number that sent you the iMessage The date and time you received the spam iMessage Android Spam Reporting To report a spam message on your Android device: On your Android phone or tablet, open the Messages app Touch and hold the conversation you want to report Tap Block --> Report Spam --> OK You can also open a conversation and report it as spam. From the conversation, tap More Options --> Details --> Block & Report Spam --> OK Please note: This is for SMS/MMS spam only. If you receive email spam, it can be reported directly by forwarding it to [email protected] If you have further questions about spam messaging or any other messages you receive, don't hesitate to ask the community at our Neighbourhood Forums or reach out to us over at our Facebook page as well. FR version8.4KViews4likes2CommentsRe: ADT 3G Mandatory Upgrade
Hey dyno3 I do recommend reaching out to our SmartHome Security team directly to discuss this with them if you'd like. From what I understand, the 2025 date isn't definitive in Canada (yet) though we do typically follow suit in cases like this now that the U.S. has begun to phase it out. From a reliability standpoint, this would be an opportunity to upgrade and ensure that you're protected when it does occur.5KViews0likes0CommentsRe: Skybell camera unable to stream
First, it seems you have done all the correct first step troubleshooting by restarting everything. This definitely needs intervention from our SmartHome team (up to and including the possibility of dispatching someone to replace your camera).6.8KViews0likes0Comments
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