Telus Boost Wi-Fi 7 paired with Boost 6E Lite
I recently upgraded to Telus 1.5 Gig internet along with the Telus Boost Wi-Fi 7, paired with 2 Boost 6E Lite units. The technician told me there is currently no Boost Wi-Fi 7 Lite. Is that correct? Also, am I right in understanding that I only get Wi-Fi 7 coverage near the main Boost Wi-Fi 7 unit, while the areas covered by the two Boost 6E Lite units are limited to Wi-Fi 6E? I am trying to understand the setup for future device upgrades.
Does Telus fully support GWSMO ?
I am looking for a way to fully synchronize the calendar in Outlook 365 Classic on Windows, with Telus/Google's online Calendar. I don't mean just import the Gmail Calendar into Outlook, nor have a read-only subscription to it, but I want to keep the two calendars fully synchronized at all times. Email works fine in Outlook 365 Classic using IMAP. But everything I read online says Calendars are hard to sync between Outlook Classic Calendar and Gmail Calendar. AI is telling me that "Google Workspace Sync for Microsoft Outlook" might do it, but ISPs that say they are "Google Workspaces" might not fully support it like other companies do. TELUS AI is telling me "Alternatively, you can use Google Workspace Sync for Microsoft Outlook, which allows you to sync your Google Workspace calendar (associated with your TELUS email) with Outlook." but is that true? It is based on this webpage but that seems to say it is only for Email and not necessarily for Calendar. This Telus user in 2025 says there wasn't permission on Telus to make their calendar fully sync with GWSMO. Has anyone confirmed that it works, or can say it definitely doesn't work? I'm trying to avoid a third party app like gSyncit or OutlookGoogleCalendarSync and don't want to mess with my setup unless I know it definitely will work.
Help! I got scammed and Telus refuses to cancel my accounts.
I need the support with my business mobility and business Wi-Fi accounts. They have been created with my old email which was compromise. I have contacted Telus multiple times since September 2025. I have made numerous disputes and received no resolutions. I was told that I would be assigned a case manager but haven't had one yet. I am not receiving any follow-ups. I would like my accounts canceled as soon as possible. I am very frustrated with Telus and their customer service considering this is a case related to identity theft with an assigned police report. I strongly considering pursuing legal action against Telus.
Home Internet - Transfer of Ownership
Hi, I'm currently living with a roommate in a house. I'm the owner of the current TELUS internet plan, and looking to transfer my ownership to my roommate. I looked at a support article which tells me to find a form under the "Transfer of Ownership" section on MyTelus page. I couldn't find the form anywhere on MyTelus. Am I looking at the wrong place? https://www.telus.com/en/support/article/transfer-your-home-services-to-another-person#begin-the-transfer-of-ownership-process Would appreciate any help on this!Secondary DNS Server not working
Hello, the secondary DNS servers pushed to the router by DHCP are not working, both for IPv4 and IPv6. This has been ongoing for a while. The above is captured from the router. Pinging 75.153.171.116 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 75.153.171.116: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Pinging 2001:568:ff09:10a::116 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 2001:568:ff09:10a::116: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Telus should not push DNS servers that are not working. Roger
Forced upgrade, not honouring our old rate
So our apartment building in Esquimalt was set up for fibre, with a port over each door. We were told we didn't need to upgrade. Then we were told we did need to have the new fibre internet installed because the copper system would be dismantled and were given a day for techs to enter. Voila, our internet stopped working on a weekend because they dismantled the copper system before the tech guys visited. Put in a ticket, the tech guys came and installed the new fibre system. Told them we didn't want or need a high speed tier, and they told us we'd get a break on the price for the inconvenience of no internet for several days, 75$ or something. Never happened, of course. But here's the real issue-- the guy who came around to set up the initial installation dates for each unit looked at our account, and said that we could get our old copper rate of 84$ per month grandfathered in if we called before August (the date our 2 year intro plan expires and becomes about 140$, a ridiculous amount for basic internet). Well (after the usual nightmare of navigating the AI screening system) my husband just spent an hour on the phone with a guy who a) couldn't seem to get it through his head that our fibre system was already installed, b) kept trying to upsell add-ons or higher speed tiers that would supposedly make our bill cheaper, and c) said he would transfer to a supervisor, but disconnected instead and called back only to offer the same un-helpful options. The upshot is we are going to have to escalate outside the company because Telus is not honouring what the rep told us was possible -- keeping our old rate of 84$ if we called before the August renewal daUnfortunately this is typical of Telus now, the worst service, long phone waits, inconsistent advice and a failure to honour promises re rates.
