internet
169 TopicsReceived a collections notice for an account closed 2 years ago with a $0 balance
I closed my TELUS account in May 2024 and received a final email confirming that my account balance was $0. Now, almost 2 years later, I received: an email from TELUS saying I have a bill credit due to an overpayment on my home services account, and an email from ACRM Collections claiming I owe money to TELUS. I’m confused about how I can both owe money and have a credit at the same time. What should I do in this situation? Would it make sense to email ARM a screenshot of the TELUS overpayment notice and my final $0 balance email to dispute the debt? Also, nothing related to collections is showing on my credit report yet. Has anyone dealt with something similar?Solved107Views0likes2CommentsTelus Connect App...
The Telus Connect App will not connect to my router to control wifi devices. This is a must have if you have little people in your house. I can see by other threads that this has been talked about for over a year... can anyone enlighten me to a fix other than accessing the router through a DNS number? Thanks for your time.46Views0likes3Comments192.168.1.254 login.
hello, I am trying to port forward, but the problem is that I cannot access the 192.168.1.254 site as I do not have the admin password for my the access hub. Going into 192.168.1.41 just brings me to my boosters options and I have no way of port forwarding. I am wondering how I am able to find the admin password of the access hub. should I try taking the plastic covering off? Is the password for the access hub hidden inside of it? What other option to retrieve the password do I have?74Views0likes1CommentPossible to Halt Billing After 2 Year Contract?
Hey, so I am under a 2 year contract for my wifi. I want to close my account immediately once the 2 year contract is done because Telus is trying to open an AI data centre in my city. I don't want my money going to them anymore but can't afford the contract closure fee. Has anyone does this before or should I just call near the completion of the contract? Thank you!47Views0likes1CommentIs T3200M compatible with Wifi Boost 7 (v3.0)?
I currently use the Actiontec T3200M connected directly to the fibre receptacle on the wall (I live in an apartment that is pre-wired for fibre). I recently upgraded to PureFibre Gigabit. The CSR stated that I did not need to upgrade the T3200M. The CSR also sent the new Wifi Boost 7. Following the instructions here: (https://www.telus.com/en/support/article/troubleshoot-your-telus-boost-wi-fi-7?INTCMP=Tcom-support_results-hub_wi-fi-boosters_troubleshoot-your-telus-boost-wi-fi-7), I have connected the boost 7 to one of the yellow network ports on the T3200M. The ethernet ports on both sides blink green. The boost 7's power LED first blinks white and after a few minutes turns green. The T3200M configuration page shows the Boost 7 as a connected device. I can connect devices via wifi to the boost. However, I can't get internet access to work when connected. Instead, I get a "No Internet access" error. I have tried the following: Power cycled both devices. Factory reset both. Disabled wifi on the T3200M. Enabled port bridging on the T3200M. Installed the Telus Connect App. None of the above have worked. So can someone authoritatively state whether or not the T3200M even works with the boost 7?Solved232Views0likes9CommentsMultiple Telus Wifi Boost 7 setup
I got upgraded to new Telus setup with NAH and Wifi Boost 7 booster. Everything is working great except that my 2nd Wifi boost 7 wont work. Its connecting fine and forms a mesh network with the Primary but none of my wireless devices will connect to it. I have tried multiple ways of connecting: Primary-boost and Secondary-boost connected to NAH. Both boost-7 are green and show excellent connectivity and zero issues. Primary-boost connected to NAH and Secondary-boost connected to Primary-boost 2.5G port. Both are green and show excellent connectivity and zero issues. However, none of my laptops, phones, tablets, other IOT devices will connect to the secondary-boost. I called Telus and this is what i am told Telus has upgraded their systems which does not allow them to add a 2nd boost-7 devices for their customers anymore. so if the customer has 2x Telus-Wifi-Boost-7 and even if they form a mesh network and are green, the 2nd one wont work. Customers are now being pushed to use Telus Wifi Plus to get better coverage and pay $10/month for that service. Very disappointed in this. See screenshot of my connectivity below.295Views0likes7CommentsCGNAT Removal and Public IP Address Assignment, Is This Still Possible?
Hello and Happy New Year. I recently moved and am now managing my own TELUS Fibre connection directly. I am trying to resume hosting small game servers and other self-hosted services that require inbound IPv4 access. I have the Technicolor NH20T Network Hub installed and have configured IPv4 port forwarding and firewall rules correctly. However my WAN IPv4 address is 100.84.x.x which appears to indicate CGNAT. As expected inbound IPv4 connections cannot reach my network. I have contacted TELUS multiple times. One representative confirmed this would require backend provisioning changes and issued a reference number. I later received automated issue resolved messages but no change was applied. A follow-up representative suggested upgrading to a business plan. I clarified that I do not need a static IP or special IPv6 features only a public non-CGNAT IPv4 address. That ticket has now been escalated again to backend provisioning. My questions are as follows. In 2026 can residential TELUS Fibre customers still be assigned a public IPv4 address to allow inbound IPv4 services and port forwarding, or is a business plan now required? If CGNAT removal is not available on residential accounts is there any supported residential option remaining? I understand that bridge mode or third-party routers do not bypass CGNAT as this is a WAN provisioning issue. Older threads exist on this topic but many are several months old so I am looking for updated information. Thank you in advance.Solved705Views0likes11CommentsUsing a Boost W-Fi 6 as a wireless booster
Hello, I have a new Boost 7 that is connected to the NAH via Ethernet. I am wondering if it is possible to use a Boost 6 as a wireless booster in the basement without needing to connect it to the NAH? If so how do I go about setting this up? Thanks,175Views0likes4Commentsottawa purefibre and ipv6
Hello, I am in Ottawa and am thinking of getting purefibre. Right now with Bell, I have a public ipv4 address and no ipv6. Am I correct in assuming that purefibre include cgnat and ipv6 with a PD of /56? Also, if I want a public ipv4, is this possible? Thanks97Views0likes3CommentsTELUS routing issue to game servers VPN should not be necessary
Hi TELUS, I believe I am experiencing a routing/peering issue on my connection. My local network is stable, but latency to many servers including game servers is higher than what other TELUS users report. Across multiple users on the same ISP I see two routing outcomes: Some users get: ~18 ms Seattle ~33 ms Chicago Others including me get: ~1 ms Edmonton ~5–7 ms Calgary ~56 ms Seattle ~57 ms Chicago ~75 ms Los Angeles ~78 ms Dallas I confirmed this with 2 users on each path, suggesting this may be due to IP pools or upstream routing differences. Using a VPN reduces Seattle latency to ~18 ms, matching the lower latency users. The VPN routes through Zayo, suggesting a better path exists but is not used by default. Traceroutes show TELUS is stable (~1–26 ms), but latency increases by ~30 ms at a Seattle transit hop (e.g. NTT). I have tried basic troubleshooting (rebooting router) with no change. Setup: TELUS fibre, wired Ethernet, TELUS NAT Testing: in-game latency, ping, traceroute Seattle, WA (128.116.115.0/24) → ~56 ms Los Angeles, CA (128.116.116.0/24) → ~75 ms Chicago, IL (128.116.48.0/24, 128.116.84.0/24) → ~56 ms Dallas, TX (128.116.95.0/24) → ~78 ms Ashburn, VA (128.116.102.0/24) → ~74 ms Location: Edmonton, Alberta Here are some images of Traceroutes.111Views0likes1Comment