USING TELUS BOOST 7 WITH TELUS 6E ROUTER
I recently moved into a new house where i have the telus boost 7 router connected to the NAH on the main floor. I have my older telus 6E wired via ethernet (also connected to NAH) down to my basement to help with poor network downstairs. Am i able to operate both routers as a standalone router with separate SSID, without creating a mesh? I am looking to set them up with separate SSIDs so that my devices don't keep on switching between wifi7 & wifi 6E networks. Appreciate any information on how to get this networked as i like. Thanks.
TELUS Boost Wi-Fi 7 Buggy?
I recently upgraded to PureFibre 3G and needed a couple of TELUS Boost Wi-Fi 7 in my setup. The goal of the secondary Boost 7 is to replace my old Netgear router, which created a secondary Wifi network to manage the signal conflicts I previously had. I was hoping to just renamed the SSID to my old and all should be working as previously (in theory). The main Boost 7 worked as expected, but setting up the additional one was not intuitive as the "magic" of auto-configuration for meshing does not work and there is no visible WiFi signal. I ended up searching the Boost IP address by logging into the NAH and once in, I was NOT able to see the general settings around "SSID" (or anything else that I could possibly configure for that matter). I tried the alternative method of using the TELUS Connect or Smarthome+, but neither of them had a option or visibility into the Boost 7. It's all very confusing as what I search in Google or in this Neighborhood seems to be inconsistent. Has anyone else solved this or are you all in the same boat? At this point, I may have to purchase a new router instead and go back to my original setup...Fiber migration: Long-distance plan removed and $25 monthly increase
We’ve been moved to fibre, a forced move since we were happy with copper and our agreements and bills till last October. Everything needs to be updated and we agreed, even if it was so difficult, to do the update. Old house, lots of issues. Since last week most of the issues have been resolved. A technician still needs to come to move the Optic TV service. Nonetheless, we are still receiving email and menacing letters, even registered letters to move before they cut the copper. It doesn’t depend on us. It depends on the availability of the technician , and we have to wait till mid May. I called the support and told to stop sending those email and letters because we had three-quarter of our services moved already and it’s up to them to finish the job, not to us, but they said they cannot do anything to stop it till it’s fully completed. Plus they moved our phone line to fibre as well but doing that Telus as removed and changed our service. Before we had a long distance plan that was convenient for us now they eliminated the long-distance plan and they want us to pay $25 more On the back of the letters sent to us, it’s clearly written that the costs and the services we have will not be changed and we will not be directly impacted by this migration. I already called the support three times but each time they have a new excuse. The first one was we cannot do anything now, till the phone has been moved to fibre. then, you need to call the loyalty department , where they could not care less of our issue and the last one was: “OK we can put you back on copper to give you the same service you had.” BS: we can’t go back to copper thanks to Telus forcing us to move to fibre because they are removing the copper in our area, so they wrote and told us. It’s really frustrating to have to deal with this wall of incompetence. Where could we have our rights taken seriously?
PVR Not recording CBS / Colbert and Global News
Our PVR has again stopped recording these scheduled series even though they are set up correctly. They are set up to record First run only and I have verified that even first run are not being recorded. Recently this happened and I deleted all scheduled recordings and then it started working again. Now, a couple of months later they have stopped recording again. I have re-booted / re-set many times. Unplug then wait for a long time and then plug back in. No change. Anyone have any ideas or knowledge of what might be going on?
New cloud services are sadly lacking
I had to recently change out my old PVR for the new cloud based versions. Since making the change I have had nothing but bad experiences using the recording options. Firstly the ability to extend my selected recordings is no longer an option. Which I find very annoying as it was readily and easily available in my previous pvr. The next thing is that I have recorded several shows and they are not viewable as they are pixelated and the sound is not working. There is no excuse for this ? Why is Telus apparently offering less reliable service than before and forcing their customers to use them. I have been a Telus customer for over 20 years and with these changes I am seriously looking for other options as they are no longer providing an adequate service. Are they working to correct these deficiencies ?
TELUS Home Services Support Guide
Here's some quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Stream+ Internet Retrieve your Wi-Fi password TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network) How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem Learn about dual-band (2.4 GHz & 5 GHz) networks Why do I have no internet connection? Step by step troubleshooting Slow internet speeds? Step by step troubleshooting Wi-Fi connection issues? Optimize Your Online Gaming Experience Internet Speed Troubleshooting Troubleshoot your Boost Wi-Fi Internet data usage explained Wi-Fi speed and coverage explained How to restart your modem Slow internet on Smart Hub Weak signal on Smart Hub Home Phone How can I block spam calls to my landline/home phone? Manage voicemail settings online Why do I have no dial tone? Misc. When is PureFibre coming to my area? Is there an outage in my area? What offers do you have for tv/internet/home phone? How do I move my home services? How do I set up and manage pre-authorized payments? Additional Help Search our support database Visit our communityforums Contact us via Facebook Check our Service Status page When to Contact TELUS Your issue isn't resolved by the above guides Complex service changes or issues Technical support needed Billing questions Service moves or transfers
Issue with 5G SSID saying password incorrect on iPhone 15 pro/plus after typing it correct
I turned my smartsteering off for my modem since it was causing issues with the wifi turning on and off on both my pc laptop and my 15 pro and 15 plus iPhones. Splitting the bands helped out with the wifi a lot but my 15 pro and 15 plus were connecting to the 5G band for a few days after splitting the bands but since yesterday are not connecting to the 5G and keeps saying incorrect password even though I keep inserting the correct password. Also my ASUS Pc laptop was not connecting to the 5G either saying connected but no internet. Both devices work fine when connected to 2.4 though as well as my laptop is showing connected and secured for the 2.4G. Currently the 2.4G is only connected to my downstairs tv (my modem is placed upstairs). The 5G is connected to my upstairs tv and is working fine on it also my father has the latest 17 pro max and is on 5G and has never had any problems that i have had on my phone. Also the 5G is connected to my Apple laptop and I also have and old iPhone 5C that also has no problems with connecting to 5G. So this issue is only happening with the two iphone 15 series models and my PC laptop. 24 hours later from last night to tonight it still says incorrect password on my 15 series phones when trying to connect to the 5G. Is there a way to fix? the 2.4 one is the network ive been connecting these 3 devices to for the time being.
Telus Charging me for the Expired Contract Plan
I ended the Telus contract on 2026 January. Because it was 2 year contract and it was expired by that time. Now, I received an email that I had an overdue balance to pay. They are charging me for the homephone (I never used it) which was included in 2 year contract. I already ended and returned the equipments to them. I already had a long conversation with them and I thought it was resolved at that time. Now, I will have to talk with Telus agent again for hours and this is so much annoying.
