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Telemarketer
Ever since Telus bought Vivint and upgraded our system I am being inundated with calls from telus to upgrade my cell and TV internet. I have asked nicely to have my number removed for their list, I have yelled at them blocked them all to no avail. When Vivint owned the company I had no telemarketing calls EVER . How does one get the number removed from the Telus call list
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!
“Persistent TELUS Mobility Signal & Network Issues on 3 Lines – Looking for a Resolution”
I have been a TELUS Mobility customer with three mobile lines, and my monthly bill is approximately $400. Unfortunately, for quite some time I have been experiencing persistent weak signal and unreliable network service, including in regular city areas. This is not an occasional issue in a remote location. The weak signal and connectivity problems happen frequently and are affecting the normal use of our mobile services. I have already contacted TELUS customer service and raised a complaint, but so far I have not received a satisfactory solution. During one conversation, a representative told me that TELUS cannot guarantee service everywhere. I completely understand that no mobile provider can guarantee perfect coverage at every single location. However, I don't believe persistent weak service in normal city areas should simply be treated as something a customer has to accept, especially when it affects multiple lines over a long period of time. TELUS offered approximately $300 as a bill credit, which I appreciate, but my main concern is not the credit. I need reliable mobile service for the three lines I am paying for. I would like to know: Has anyone else experienced persistent TELUS signal or network problems in city areas? Were you able to get TELUS technical/network support to investigate the issue properly? If TELUS cannot provide reliable service, what options are available for customers who need to move their lines to another provider? I would appreciate it if a TELUS Community moderator or support representative could advise me on the appropriate escalation process. I would prefer to resolve the issue directly with TELUS. Thank you.
Don't want a web link, want the app
Hi I just got a new iPhone Air and downloaded the MyTELUS app. When I loaded the app instead of seeing the app as I had before I just what you see below. That just takes me to the MyTELUS website, not what I downloaded an app for. If this was what I wanted I would just create a home screen shortcut, it would save me having to click the big green button below and just go straight to the site. But again not what I want, how do I use the app as the app?Bring it Back Issues
I returned a perfectly good phone to Telus and I now have a charge of $140 because my phone “showed major wear and tear”. That is total garbage! What recourse is there to dispute this? The phone support person was useless and I am so frustrated and furious right now. Not to mention I have an EPP plan through my employer who is an international company, nice work Telus
