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Account Flagged as Fraudulent
Hi everyone, I’m losing my mind over this and wondering if anyone else has experienced something similar. Here’s what happened: About a week and a half, I switched from a corporate account to a personal account for my iPhone 15 and ported my number over to the new personal account. The next day, my account was flagged as fraudulent and suspended for further investigation. I called customer service, and they told me to send a picture of two IDs to an email address : [email protected]. Even though it seemed sketchy to send my IDs to a random email, I did it. The following day, I called customer service to follow up, and they told me I had two options: wait 5 business days for them to process it or go to a store and show my IDs to speed things up. So, I went to a store, showed my IDs, and the store rep said she added a note to my file. She told me to call customer service to have my line reactivated. When I called back, customer service confirmed everything was in order, and my account access was restored—for 3 days. Yesterday, my network was blocked again. I called customer service, and they said my account had been flagged as fraudulent again and told me to resend the same pictures of my IDs to the same [email protected] email address. I explained that I had already done this and gone to the store, but they told me to redo everything and wait another 5 business days. To make things worse, I’ve thought about switching to another provider as this is overall a very bad experience, but I’ve been told that because my number was flagged as fraudulent, it can no longer be ported to another carrier. This is a number I’ve had for over 5 years, and I don’t want to lose it. At this point, I feel like I’m stuck in a loop. Has anyone dealt with something like this? How did you get it resolved? I’m frustrated and not sure what else to do. Any advice would be greatly appreciated! Thanks!
Desjalouis
Neighbour
5 hours ago
2.3KViews
0likes
5Comments
Missing 2GB Monthly Bonus Data After Renewal
Hello, My $100 annual prepaid plan was automatically renewed on May 23, 2026. When I originally activated this plan, it included a promotional bonus of 2GB of data per month. However, after the renewal, I do not see the 2GB bonus data in my account.Could you please check whether the 2GB monthly bonus data should continue after renewal, and if so, whether it can be restored to my account? Thank you for your assistance.
Jacky0625
Neighbour
6 hours ago
6Views
0likes
0Comments
Possible Promotion Scam
Is it safe to safe I've been scammed? This whole thing makes me sick, and I can't believe I didn't clue in.. Guy started asking me for a lot of information.. sadly I gave up my drivers license # and pin #. I've changed my PIN and plan on contacting the MTO in the morning, also put alerts on my accounts via the bank, Equifax and TransUnion. The email looks off as I'm looking at it: [email protected] and [email protected] call also came in from a 416 number instead of a 1-800 number
Solved
theblay17
Neighbour
7 hours ago
7.5KViews
1like
4Comments
Network Time Zone Misconfigured
My timezone is Edmonton Mountain Standard Time, and is set automatically by Telus network. Last night, it switched to Eastern time zone. I use my cell phone for a 7 am wakeup alarm. It went off at 5 am MST because the Telus network misconfigured the time zone to Eastern Canada time zone. WTF? I woke up 2 HOURS EARLY because the Telus network BROKE????
Solved
blanchae
Neighbour
8 hours ago
time zone wrong
5.8KViews
0likes
4Comments
EPP Wait Times
I am looking for a Telus employee to help me understand what is considered an acceptable wait time on the phone for EPP. And if someone could please contact me! Anonymous frustratedly Ryan
glider_hog
Neighbour
8 hours ago
1.4KViews
0likes
1Comment
Constant Phone Calls
Every single day, sometimes more than once a day someone calls me from Telus or Telus mobility to tell me about new offers or such. It is horrible harassment, I tell every telemarketer who phones me to NEVER call me again and yet right quick they call me again. I haven't been a Telus customer since I switched my internet two years ago. I have registered my number on CANADAS DO NOT CALL LIST but it does not make any difference. How can I get this harassment to stop?
Solved
F-ingMad
Neighbour
8 hours ago
2KViews
1like
5Comments
Possible Plan Offer Scam
I just received a phone call from individuals claiming to be from Telus (they sounded like they were calling from India) The calling phone numbers shown were: 11(403)839-4160 & 1(403 )847-4787 They followed-up with an email from: TELUS PROMOTION <[email protected]> Subject line: BASIC BEST PLAN Go even further in Canada with TELUS Extended Coverage Thanks for choosing Telus! A network that covers 97% of Canadians. As per our conversation, we have the best deals for all the latest devices. Your requested deal is as follow: Limited time offer Promotion plan For heavy users who actively use their mobile data. Enjoy exclusive access to unlimited Canada USA calling 1000 international calls unlimited messaging and visual voicemail 50. 20$ per month for 1 lines Google Pixel 7 Pro *High-speeds until 10GBs Canada wide USA Unlimited Calling,texting,Voice mailing 1000 international calling minutes "Your all remaining bills and penalties taken care by telus side , you dont pay any single cent for your previous provider".
Solved
rkorchinski
Neighbour
8 hours ago
4.8KViews
0likes
2Comments
Customer Service Issue - Bring it Back
Ordered my new device Aug 5 with the bring it back program. I’ve spent 3 hours either on hold or trying to get help to have the return shipping label sent to me for my old device, and confirm I won’t be charged to keep it. Come a day ago, I see a $509 charge on my credit card. Not happy. The support person could not help me, and said it’s probably my email. And they will call me back next weekend to follow up. I want my money refunded. Is this how this normally goes now?
JackieRuth
Neighbour
8 hours ago
197Views
1like
2Comments
Mobility Cancellation
Dear Telus Customer Service, I am writing to formally request the immediate cancellation of two mobile lines on my Telus account . My recent experience attempting to cancel these lines on May 3 was frustrating and time-consuming. At 3:30 p.m., I visited a Telus store to initiate the cancellation but was informed that this process must be handled via phone. I called Telus at 4:00 p.m. and remained on hold for over an hour. Around 5:00 p.m., I connected with an agent, completed identity verification, and explained my intention to cancel the two mobile lines while retaining my internet and home security services. Despite this clarification, the agent insisted that I speak with the loyalty department before proceeding. I explicitly stated that I did not wish to engage with the loyalty department and only wanted to cancel the lines. Nevertheless, the agent continued to offer alternative solutions and refused to process the cancellation without involving the loyalty team. This entire process spanned over 2.5 hours and caused significant inconvenience. It is unacceptable that a straightforward cancellation request requires such an arduous process, especially when I am maintaining other services with Telus. I request the immediate cancellation of the two mobile lines on my account without further delay or the need to speak with the loyalty department. Sincerely, jade
Jadelv
Neighbour
8 hours ago
1.5KViews
0likes
1Comment
Mobility Support
I've called the every different Telus help number to try and get ahold of a real person and nothing is working, every time I get to the end of that stupid automated system it times out and says there's an error and I have to hang up and call again. I've tried the chat, I've tried Facebook messenger, I've tried twitter. Please, I JUST WANT TO SPEAK TO A PERSON about port protect on my phone!!!
acc45
Neighbour
10 hours ago
204Views
2likes
6Comments

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Mobility98 Topics
customer service53 Topics
Horrible service36 Topics
scam24 Topics
bring it back17 Topics
Bad signal14 Topics
Prepaid14 Topics
Possible scam14 Topics
billing13 Topics
roaming12 Topics