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Poor Signal Midwestern Ontario
The Telus cellular signal in my area is having some issues. There is a Telus/Bell tower on Maryville Lake Road near Bruce Road 8 in South Bruce Peninsula, Bruce County. When north of the tower, the cell signal is 5G+, decreasing with distance to LTE. South of the tower the signal is 3G, never LTE. This is a change. It has been an LTE signal for several years. This means dropped calls, poor data service and more. I am sure you don't deal with technical issues directly, but please forward this quality concern to the appropriate team.Easy Roam Travel Pass
, I currently have the Easy Roam Travel Pass for 14 days, and I’d like to ask if it’s possible to extend it once it expires. If extension isn’t available, can I re-avail or purchase another 14-day Travel Pass right after it ends? Also, are there any requirements or waiting periods before I can activate a new pass again? Thank you so much for your help!
Accessible rate plans
I see that Telus offers $20 off and 20GB bonus data on their plans for people with a disability (https://www.telus.com/en/about/accessibility/accessible-services#Accessiblerateplans). My question is, I have an existing plan and am still paying off a phone for another 6 months, is that available to me? And what proof do I need to supply?
Pay Off Bring It Back Balance Early
I want to pay off the existing Bring It Back Balance early so that I can downgrade the current cellular plan to something cheaper and in line with my current usage. There is no help documentation for this scenario online - or at least I can't find it - and there doesn't seem to be any option to do this online in My Telus. Does anyone have advice on how to accomplish this without going into a store or waiting online for Telus "help"? Thanks.
Not getting a subscription confirmation
I subscribed to a mobile plan 5 days ago and got the confirmation email with an Order number (starting with 0000) but never received the customer agreement etc … tried to call many times and got redirected but never at the right place … I mean this is not a good start !!!! PS your AI assistant is completely useless.
Talk & Text 100 local calling only???
Hello, I signed up for talk and text 100 in May and realize only now that it is local calling only. This is absurd that Canada Wide calling is not included. I see now that Telus no longer offers the plan and new users should sign up with Koodo. The Koodo plan seems to include Canada Wide calling. I am a senior citizen barely affording my bills which is why I am on this phone plan. It is for emergency calling only so I need Canada Wide. Would someone from Telus please refund my payment and allow me to transition over to Koodo where I will get the BASIC features I need?
